Skip navigation
All Places > Clarity PPM > Blog > 2015 > November
2015

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

                 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

Is it possible to XOG idea_id?

How to remove the OBS levels above 10

Projects not available as Subs in multi-investment type hierarchy

Smart Card Authentication

Jaspersoft Gantt Widget (current functionality / ability to modify the Widget)

Exchange rate fluctuations

Can anyone in an organisational change manager role implementing Clarity offer any knowledge sharing?

Action within a link in a Query is not visible

 

Thank You All for Your Efforts!

Chris

Profile Picture.png

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring John George, Principal Information Services Engineer, Ca Technologies.

 

Daily Work Space.png

Location:  Ewing, New Jersey

Current Gig:  Principal Information Services Engineer (Information Architect). In this role, I wear many hats. First, I’m responsible for the overall design, delivery, and quality of the CA PPM documentation. In another, I support internal and external customers to ensure that documentation feedback is addressed in a timely manner. Finally, I’m a social advocate for the CA PPM documentation, the product, and the brand.

One word that describes how you work:  Passionate

How do you use CA Communities and any suggestions for others?

 

Every day I spend time on the CA PPM Community. Logging on and helping our customers maximize their CA Technologies solutions has become a daily ritual that is as natural to me as grabbing my morning cup of coffee. If I’m not in the community, discovering what’s top of mind for my customers, how can I possibly give them the product information they expect? That would be impossible.

 

As an Information Architect, it is my mission to give customers the content they want, when they want it, and in the form they want it. So, I’ve established a large presence within the CA PPM Community - where I:

 

  • Share initiatives, such as our CA PPM Cookbook and the great things we are doing with the CA PPM Documentation
  • Ask for feedback on what customers want to see in the documentation (where they are struggling with the documents, where there are gaps, and where they need improvement)
  • Make announcements when product documents are available for general consumption
  • Promote product features and new information
  • Participate in monthly Office Hours (or one-hour roundtables)
  • Republish expert product information gleaned from “Tuesday Tips”

 

I consider CA Communities a gateway to our customers. It’s how we find out what’s most important to them. It’s how we prove that we’re listening, we care, and we’re using their feedback to make improvements in both documentation and customer service. It’s how we bridge the divide between technical teams and end users, and socialize IT.

Mac or PC?
PC

Mobile Device?
  iPhone, iPad

Apps/software/tools you can’t live without?
  iPhone, iPad, Confluence, Flipboard, Twitter, Instagram, LinkedIn, Facebook, Hootsuite, GaggleAMP, the Notes app on my iPhone.


Besides your phone and computer, what's your favorite gadget?
  My iPod Classic 160 GB. I’m a music collector and lover!

What’s your daily work space like?
  Cozy, but organized; with a mixture of the classic (traditional notepad with pen) and the new (iPad, iPhone, Laptop, Multiple Displays). See the attached picture (Daily Work Space.png)

How do you balance life/work?
It’s a delicate balance. When I’m at work, I’m all in. The same is true for my family, friends, and loved ones. You need time for both. I also need “me” time for stress release and decompressing; and that’s my gym time.

Best advice you can give and you have received?
   The best advice I can give you is to find and follow your passion. Have integrity and be open, honest, and the best “you” that you can be. You have a chance every day to make a difference, so just do it!

The best advice I have received is to know who you are, understand your strengths and limitations, and to be o.k. with that.

What everyday thing are you better at than anyone else?
Getting “stuff” done; the ability to receive, understand, and comprehend information from many sources and turn it around to deliver with speed.

How long have you been at CA Shyam_Beerakayala ? Shyam.jpg

I have been with CA from November, 2009. After living in the USA for 19 years, I have moved back to India in 2011, to stay close to my parents and have grandparents around my kids!

 

Are you a dedicated engineer as part of an enhanced support package?

I am a Support Delivery Manager for the CA PPM SaaS product.

 

What was the career path that led you here?

I had joined CA as a Senior Support Engineer in November, 2009 at Plano, Texas. I relocated to India in June, 2011 and continued working in the same role from the ITC office. I was promoted to a Principal Support Engineer in July, 2012 and been an SDM since April, 2014.

 

What product do you support?

CA PPM

 

What keeps you at CA?

CA is a great place to work. I have worked in both USA and India CA Offices and I am truly amazed at the consistency in all our operations. The people at CA is what keeps me here!

 

What is your passion outside of work? What do you like to do?

I am a sports fanatic! I very closely follow NBA, NFL, MLB and the IPL (Cricket). I make sure that I watch some of these games with my son, as we both share the passion!

 

What is your educational background?

I have done my engineering in Computer Technology and have followed it up with a Master’s in Information Sciences from University of Hawaii, Honolulu! No, I am not lucky, I been to the Waikiki only couple of times during the four semesters! I also have a PhD from CA Support University J I am Project Management Professional and have a PMP for the last 7 years.

 

How has support changed since you started?

Support is truly a team game now! There is no I in support ! Support is now provided through Omni Channels !

 

Why should people be involved in the communities?

According to Forrester, 72% of the customers prefer self-service to resolve their support issues over pick up the phone or sending an email. Customers want it and companies need it! By being involved in communities, we can help CA help our customers help themselves !

 

Why should customers read Knowledge Articles?

Customers should read Knowledge Articles because help is always a click away.

 

Follow the Support Engineer Here: Shyam_Beerakayala

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

         

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

Hi All, I want to map PONO from PPA_WIPAPINFO with  invoiceno  of PPA_WIP table.

How to remove the OBS levels above 10

How does data populates in ppa_wip.invoiceno column?

Asset allocation by periods

Need to add Cost Plan, Task based Grouping Value

Projects not available as Subs in multi-investment type hierarchy

Gel Script to create Cost Plan using "Resouce Plan " OWB Task Assignment

Smart Card Authentication

Jaspersoft Gantt Widget (current functionality / ability to modify the Widget)

Is it possible to mass generate standardized application assessments or do assessments have to be manually added for each application?

Is it possible to XOG idea_id?

 

Thank You All for Your Efforts!

Chris

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

What is the best way to get a total internal vs. external costs on a project?   (Similar to the way the Financial Summary page gives total Capital vs. total Operating Cost.

Smart Card Authentication

Jaspersoft Gantt Widget (current functionality / ability to modify the Widget)

Manual action does not work for some resources 

"Cost Type" parameters

Duplicate Financial Plan Idea Conversion to Service

 

SHORT LIST! Let's see if we can get 100% again this week!

 

Thank You All for Your Efforts!

Chris

Dear Community Member,

 

With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.

 

NEW Weekly Member Activity

Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution (11/6/15 - 11/13/15)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

  • Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".
  • In the blog will be links to questions in the community that have had no response.
  • Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.
  • IMPORTANT - As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).
  • In the weekly blog post I will be thanking all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

Shoutout to the following members who helped out with the unanswered questions! It was a great week for providing potential solutions!

 

productfeedback.png

CA PPM Product Survey is NOW OPEN!

Everyone - Please take a moment and provide your feedback!

You may choose to leave your contact information or remain anonymous. The Product Management leadership team will review the survey results to create action plans designed to further improve the overall experience and value you receive from your investment with CA Technologies.

Candid feedback from our customers is one of the most important tools we use to advise product development. In addition to product management, your feedback is immediately accessible by executive management teams who are always looking to improve your customer experience.

This survey opportunity will be opened until Mid January. All users are encouraged to participate.

CA PPM Survey Link: https://survey.medallia.com/?product-communities&product=CA%20PPM

 

UPCOMING EVENTS

CA PPM Office Hours: A Live Online Chat (November 2015)

Have a question about CA Project and Portfolio Management? Connect with CA Technologies technical experts to get answers via Office Hours for CA PPM. Our team is here to help you get more out of your technology. Join us for one hour Thursday, November 12th @ 1 PM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

CA Clarity NY/NJ Quarterly Web Share- Friday, 12/4/15 Topic: PPM customers, are you interested in directly impacting the future design of PPM?

Please join us on Friday, December 4th at 10AM.

PPM customers, are you interested in directly impacting the future design of PPM?

We want to tap into your knowledge and imagination. This unique design studio session is meant for our PPM customers to have direct impact on how the next generation PPM solution is designed. This interactive session is led by our user experience experts at CA and is meant to drive collaborative thinking. As a customer, you will engage in this design session as we explore idea generation and group insights on how the future of PPM should work.  We will brainstorm and explore visual solutions and discuss and iterate as a group. All that is needed is a willingness to participate and explore some innovative ideas and have fun.

Presenter: Bryan Reid. VP, Customer Experience & Innovation,CA PPM Product Management, CA Technologies

 

DID YOU MISS?

What's New in CA PPM 14.3 Webcast Replay and Presentation

Brian Nathanson of the CA PPM Product Management team and David Werner of the CA PPM Marketing team as they discuss the new features in the 14.3 release and take questions from the audience. The discussion also includes a brief look ahead to the CA PPM activities at CA World in November.

Presenters:

Brian Nathanson, CA PPM Product Management

David Werner, CA PPM Marketing

 

caw15-small.png

CA PPM and Rally Communities Meeting @ CA World '15 Update

Information on CA World '15

The excitement around this year’s CA World 15 is at an all-time high for CA PPM community members and users.  CA World 15 is being held Nov 16th to Nov 20th in Las Vegas.  As business owners, you need centralized intelligence, portfolio planning and insight for success in today’s application economy.  CA Project & Portfolio Management consolidates intelligence from various sources to help customers plan and execute projects and products quickly. Lean in with CA experts at CA World as the teams discuss our latest product strategies, roadmaps and solutions. Connect with community members and listen to CA customers share their success stories.  This event will be truly unique and beneficial for all business, product and project owners. Here are this year conference highlights:

  • Education Sessions: 8 preconference education sessions covering advanced reporting, agile execution, scaled agile framework, resource management, Microsoft Project integration and Portfolio management
  • Technology & Business Value Sessions: 40+ customer, partner & CA-led sessions on CA PPM as well as Rally to gain expertise and extend the business value of your PPM implementation.
  • Micro-sessions (Tech Talks): Focused, small-group sessions on topics including Advanced Reporting, API Platform, MSP integration, Resource management and more.
  • Meet the Experts (Smart Bar): Access to CA product managers, SWAT resources, etc. for one-on-one discussions on CA PPM and product topics of your choice.
  • Product Demos: Live demonstrations of current and near-term capabilities for CA PPM solutions including mobility, Rally integrations, reporting/dashboards, and more.
  • And the Fun Stuff: Concert performances by Sheryl Crow and Fall Out Boy; Keynotes by Fareed Zakaria - host on CNN, author and columnist, and Steven Kotler - New York Times best-selling author, award-winning journalist and entrepreneur.

The latest on CA PPM sessions at CA World '15

 

PPM.jpeg

 

CA PPM

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

NEW! Beginning October 12, 2015 the Chat option will be available for CA PPM SaaS Customers.


Meet the CA Support Engineers for CA PPM

Meet CA Support Engineer for PPM: Shawn Walsh


234ca05.jpg3.jpg

 

"I have always had a passion for technology and for fixing problems. In fact, I have a really hard time walking away from a problem.  I just have to find a way to fix it or workaround it.  I started with CA Technologies in 2002, supporting CA Service Desk Manager.  It was a natural fit for me. Over the years, I have worked with a number of CA Products and Solutions."

 

Tech Tips and other Helpful Information

Cloud Platform Demo and Overview of New Features

Put Your Application Portfolio Management Strategic Initiatives into Practice

CA PPM Tuesday Tip: How do the three % Complete Calculation Methods Work

Watch this document for updates on the next Product Survey

Financial enablement what is possible and what is not?

CA PPM Tuesday Tip: Restricted access to Program Files directories require the install directory of the new 14.x MSP Driver to be changed

Saved filters being deleted during upgrade to 14.2

Are you attending CA-World and hold a PMI Certification?

Something to Live for . . . Watch a JasperMobile Tablet Test

Create Your Own Personal Dashboard in CA PPM

Your CA PPM Documentation Has Improved!

XOG_client_setup.pdf

Just wanted to let everyone know we have a new PPM "Cumulative" Differences course and it's FREE!

CA Project & Portfolio Manager 13.3 End of Service

Issue Alert : Firefox 41.0 and higher does not work well with Clarity URLs and links

Free Jaspersoft Training

CA PPM Generic Patch Now Available for 14.2.0.6

Rules for Including Dynamic Query Lookup Attributes in the Data Warehouse

Clarity v13 Image Display Mappings.docx

Grant Administrator Collaboration Manager

CA PPM Generic Patch now Available for 13.3.0.14

CA PPM Tech Tip: How to replace your Jaspersoft Database password so it remains encrypted

Are there users with BIG projects?

New! CA PPM 14.2 and 14.3 Flipboard Magazine Articles

New Day - New Tool

 

Top Ten Ideas

Make TIMESHEET a studio object351UNDER REVIEW

Archiving of old data219UNDER REVIEW

Auto-save or notify to save when changing screens209UNDER REVIEW

Ability to make OBS mandatory187DELIVERED

Present pop-up messages to the user170UNDER REVIEW

Seperate Delete Permission from Edit Permission Consistently on all Objects164UNDER REVIEW

Resource – Timesheet View Permission151UNDER REVIEW

Ability to Save Portlet Configuration as a Part of a Filter124UNDER REVIEW

Replace outdated Blob, Time Slice and Datamart technology with modern Database Sparse Matrices and Data Cubes123UNDER REVIEW

Powerfilter, query on null110UNDER REVIEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!

 

Regards,

 

Chris_Hackett
Community Manager, IT Business Management

 

Dash Halloween.jpeg

Dear PPM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

 

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

Hello Team, "still the field 'Actuals Sum for Labor Resources' gets updated on the project when the 'Last Updated Date' …

Hi All, I want to map PONO from PPA_WIPAPINFO with invoiceno of PPA_WIP table.

How to remove the OBS levels above 10

[Help] How to prevent ETC/Work get generated in MSP & PPM?

Add fields to power filter

How to exclude demand of non-project resources on the Capacity Overview screen?

My version of Clarity is 13.2. When I try to XOG an update for Resource Finish date who is allocated to a project, the allocations from start date to the new finish date is getting wiped out. how do we go about this?

How does data populates in ppa_wip.invoiceno column?

Add System Groups as Participant automatically.

Asset allocation by periods

Need to add Cost Plan, Task based Grouping Value

Projects not available as Subs in multi-investment type hierarchy

Gel Script to create Cost Plan using "Resouce Plan " OWB Task Assignment

Approved Idea Partition changes automatically to System

 

Thank You All for Your Efforts!

Chris