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2016

By now I'm sure you've heard of the latest release of CA PPM 15.1. This release has industry changing capabilities designed from months of research, conversations and engaging with our PPM customers in participation programs. We appreciate our community helping us create new capabilities never before seen in market and improve our current solution capabilities. A few release highlights include ‘adaptive’ project manager support and time management functionality.

 

Adaptive project management capabilities are designed for ad-hoc projects that are smaller, take less rigor and are team managed. The benefits:

  • Simple management metrics to keep everyone informed
  • Configurable living status reporting so teams are kept up to date instantly when actions happen
  • Saves the project manager time in tracking down work about work
  • Relevant project coordination to keep project managers connected with their teams

 

New, simple time management capabilities and services for team engagement offer:

  • Easier access to application screens with better experiences for anyone required to entire time for their work

  • Simplified time entry in the context of where the work happens 

  • Easy communication on time tracking and approvals
  • Integrated support for your software capitalization needs

 

For an in-depth look at these new capabilities please join our 15.1 community webcast scheduled for September 15th at 11am EST (North America): https://communities.ca.com/events/3064

 

For further details please read the 15.1 release notes, and ErichKissel wrote a couple of great blogs on the release here and here

  

Regards,

 

Jeff Moloughney

As a follow-up to my last post about the enhanced usability of the next generation of CA PPM, version 15.1, I will focus on some high-level use cases and user interface (UI) improvements pertaining to Project Management. I believe these enhancements will directly impact your organization’s adoption and overall success with CA PPM.

 

In this blog, I will discuss my experiences using the latest release of CA PPM, and if you’ve followed my previous posts, you know that I often focus on the tool’s usability aspects. I will do the same here. As to set expectation, I will discuss features that I believe will be interesting to this audience, so this is not a technical post.

 

The first section is the updated Project Manager Home Screen:

 

 

When Project Managers log in, they see this interface, which lists all of their own projects and allows to view all projects that they have access to. This top-down display focuses on effort, key milestones and assigned team members. When clicking into a project, PMs can manage a number of functions, including the new “Conversations,” drag-and-drop “Tasks” and live “Status”:

 

 

As shown above, “Conversations” may be updated by the project team in this shared view, facilitating collaboration among team members. Note the left-hand menu bar, which takes the user to “Home,” “Projects,” “Timesheets" or the “Classic PPM” pages. PMs may also add, edit or remove team members from this view, with “Details” available:

 

 

“Tasks” may be added, edited and removed, and as in previous screens, an overview and “Details” are available:

 

 

The third section is the live “Status” report:

 

Here the Project Managers may update “Key Accomplishments,” “Upcoming Work," “Status Update” and view “Completed Tasks.” Standard status indicators are also editable for “Overall,” “Scope,” “Schedule” and “Cost/Effort.” One of my favorite enhancements is the calendar on the bottom right, which displays upcoming tasks and milestones for the next two weeks. Also, with the ability to drag and drop within this view, Project Managers may manage their dashboard layout on the fly:

 

 

Project Managers may further customize the tiles on the Status Report:

 

 

These UI updates streamline the system to support process in an intuitive way, and they enable organizations to give their users quick access to the activities they must perform while enabling more and better collaboration.

Usability is imperative to user adoption, which in turn drives an organization’s desired outcomes. As PPM system and process practitioners, we can greatly improve a solution’s value by helping people use the tool. I hope the information I provide here helps you do just that.

 

I look forward to sharing further CA PPM 15.1 insights with you as we continue down this valuable maturity journey. For readers interested in more detail, CA World is the perfect time and place to see presentations and demos. If you haven’t registered yet, you can do so here. I also recommend this General Availability communication, and encourage you to participate in the best-in-class CA Communities site, where you have access to communications, events and support. In addition, you can reach out to CA for individualized business outcomes references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and Twitter @PPMWarrior.

CA World 2016 is quickly approaching, and I’m very excited that this blog and I are part of the excitement. A hot topic this year is sure to be the next generation of CA PPM, version 15.1.

 

As a CA Services PPM Architect, I get to work with PPM practitioners at many organizations in many industries that span the gamut of PPM size and level of process and system maturity. This happens to be my passion, and I truly enjoy building and sharing my acumen. In this blog, I will discuss my experiences using the latest release of CA PPM, and if you’ve followed my previous posts, you know that I often focus on the tool’s usability aspects. I will do the same here. As to set expectation, I will discuss features that I believe will be interesting to this audience, so this is not a technical post. 

 

The first section is simple Timesheet Entry and Approval:

 

 

When timesheet users log in, their interface looks like the screen above. It includes several enhancements, including the ability to one-click “Create Timesheet,” toggle with arrows to previous and future weeks, and replicate posted timesheets in the new/current one. Updating, adding notes and submitting time are also improved:

 

 

Users populate tasks, ideas, incidents and other work just as they have in previous versions, but the user interface (UI) is more intuitive, as displayed above. As with previous versions, adjusting a submitted or posted timesheet is as simple as navigating back from the current location:

 

 

If the timesheet user also manages projects or has the ability to act within other system functions, he/she may simply go to “Home,” “Projects” or “Classic PPM”, shown below. Please note that my next blog will discuss the updated Project Management function, another enhanced feature:

 

 

Resource Managers who approve time will experience streamlined views:

 

 

In theses views, the user can select “Review & Approve” and see his/her team in a layout similar to a Scrum board, where the Resource Manager can see top-down timesheet status for the team and take action:

 

 

 

With the new UI, users have access to valuable visuals that allow them to give quick responses.

Usability is imperative to user adoption, which in turn drives an organization’s desired outcomes. As PPM system and process practitioners, we can greatly improve a solution’s value by helping people use the tool. I hope the information I provide here, and in my next blog about PPM’s Project Management function, helps you do just that.

 

For readers interested in more detail, CA World is the perfect time and place to see presentations and demos. If you haven’t registered yet, you can do so here. I also recommend this General Availability communication, and encourage you to participate in the best-in-class CA Communities site, where you have access to communications, events and support. In addition, you can reach out to CA for individualized business outcomes references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and Twitter @PPMWarrior.

molje04

CA PPM @ CA World 2016

Posted by molje04 Employee Aug 19, 2016

We have an action-packed Project & Portfolio Management (PPM) agenda at CA World 2016 , which is being held Nov 14th to Nov 18th in Las Vegas.  Customers, CA experts and industry analysts will present and engage in conversation about ideas, trends, experiences and solutions that are fueling transformation in PPM.  Below is a link to our Program Guide with a first look into the sessions for PPM @ CAW. This program guide will be updated overtime with more sessions and details so keep checking back and we'll post more blogs as we do update the program guide.

 

Click Here to View PPM Program Guide

 

You can get further details on everything that CA is offering by visiting the CA World site - Session Catalog link and select your ‘Areas of Interest’ from the drop-down menu which has all solution areas listed. This will be updated overtime as we continue to get more sessions added to our overall CA World catalog.

 

                       Click Here to View the Session Catalog

 

Here are some of the CA World 2016 - PPM highlights:

  • Education Sessions: Topics and best practices covering management insights & analysis, portfolio management, resource & financial management, user adoption, PPM administration, agile integrations, and more.
  • Case Studies:  Customer case studies included sessions on PPM maturity, user adoption, demand management, implementations & upgrades, SaaS migrations, portfolio management and business intelligence.
  • Product & Market Sessions: CA leaders and product teams presenting trends, vision and roadmaps.
  • Tech Talks: Focused, small-group sessions on topics including time management, adaptive project management and mobility.
  • Smart Bar: Access to CA product managers, technical resources, etc. for one-on-one discussions on everything PPM.
  • Product Demos:  Live demonstrations of everything CA Project & Portfolio Management has to offer, as well as integrations into CA Agile Central (formerly Rally).
  • And the Fun Stuff: Concert performances by Rob Thomas and Capital Cities; Keynotes by Captain Scott Kelly - history-making U.S. astronaut and retired U.S. Navy captain, and Burt Rutan - Aerospace legend and entrepreneur and Virgin Galactic spacecraft designer.

 

Sign up now and make sure to check out the special Super Saver and Alumni rates.

 

Look forward to seeing you there!

 

Jeff Moloughney

Dear CA PPM Community Member,

 

Did you miss the Financial Management webcast on August 18th? If so, you can check out the Replay, Presentation and Poll here!

 

Recording: Replay - CA PPM Community Webcast - Financial Management

Presentation: CA PPM Financial Management Community Webcast 8-18-2016

Financials Poll: Financials Poll

 

In this webcast the team will overview the broad range of Financial Management capabilities in CA PPM.  This session is designed to highlight all the use cases our solution supports and gain feedback on for future more detailed webcasts cover  these topics in more detail.  Topics highlighted will include: capital management, financial planning and forecasting, contractor management, Revenue management, Benefit realization,  ‘Bill of IT”, Investment Funding Management, etc. Participants will gain a fundamental understanding of CA PPM’s financial management capabilities and the use cases the solution is designed to positively improve.

Presented by Sonja Furneaux, Sr Principal Consultant, Presales

As a Senior Principal Consultant at CA Technologies, Sonja is responsible for providing product and industry knowledge in regards to the broad topic of Portfolio Management.   With over 15 years of experience in the industry and previous financial and integration knowledge, Sonja offers a unique perspective and practicality in planning, managing, and delivering work effectively.

 

Learn about the CA PPM Third Thursday Webcast Series HERE: Introducing the CA PPM 'Third Thursday' community webcast series

 

Clarity PPM Demo Series

All upcoming and recorded sessions will be available from this link. The webex for each session is available via this doc page as well.

 

Quick Links to Upcoming Sessions:

RSVP and Add to Your Calendar HERE: CA PPM Community Webcast - CA PPM 15.1 Release Overview – September 15th 11:00am EST

RSVP and Add to Your Calendar HERE: CA PPM Community Webcast - Management Insights – October 20th 11:00am EST

Business

GameStop is a family of specialty retail brands that makes the most popular technologies affordable and simple. As a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, GameStop operates more than 6,000 stores in 14 countries across the United States, Canada, Australia and Europe.

 

Challenge

Project management was a paper-orientated, cumbersome process. With no visibility of real-time budget tracking or way to measure success, the company’s executives were in the dark. They needed accurate data to manage large-scale projects effectively.

 

Solution

CA Project & Portfolio Management gives GameStop a single view of their project data, helping them use their IT budget more wisely and better supporting the business.

 

Benefit

Today, approximately 500 employees and contractors use CA Project & Portfolio Management, for both internal projects and to manage third party resources. With CA Project & Portfolio Management, GameStop can track the man-hours contributing to each project, view the projected costs and manage budgets and forecasts in real time.

 

Read the full story here: GameStop Makes Smarter Decisions with Better Project Data - CA Technologies

Theodore Levitt’s widely quoted theory, “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole,” gains new relevance when discussing business outcomes that PPM systems and processes enable. Part 1 of this blog will focus on CA PPM Jaspersoft reporting in terms of purpose and process, in addition to my consistent usability focus. Check out the entire series here.

 
CA PPM has many powerful out-of-the-box reports that make data transparent, and enables scheduling and distribution. These reports are built based on industry best practices and can be leveraged by organizations at many levels of system and process maturity; just one reason that Gartner ranks CA PPM an industry leader. That said, I propose that these technical capabilities are only half the story when we’re talking about creating business value.

 
As a CA Services Architect, I often see customers recognize CA PPM Jaspersoft reporting’s simple yet powerful experience for the end user:


x3.PNG

 

However, I also see that coin’s flip side; when customers feel the pressure of “with great power comes great responsibility.” What I mean is that organizations may want to leverage a tool, but become overwhelmed with reporting options and data that lies outside of their scope of process and system maturity. An analogy to this is my MS Office license: I use some applications heavily, like PowerPoint and Outlook, and don’t use Publisher and Access. This a la carte model, even though the entire suite is available to me, is typical; but many organizations do not take this approach with CA PPM and Jaspersoft reporting.

 
Availability to unnecessary functionality may cause a “needle in a haystack” complexity issue, and deteriorate value perception. As discussed in many of my blogs, we need to streamline data entry, focus reporting output and remove the “noise” of other functions. PPM reporting must be tailored to each organization’s needs at its current maturity level/ability to consume. I will discuss how we as PPM practitioners can align this tool at the appropriate level for our organizations, as to build a foundation to grow from.

 
When employing PPM reporting techniques to deliver business value, rather than starting from the question, “What can the tool do?” the better question to start with is, “What outcome do we need to gain?” Beyond basic process and system capability knowledge, the specific business needs, not the tool, should be the driver

 
In this post, I am not speaking about analytics and formalized report requirements. I want this information to be adaptable and adoptable within your unique organization, so, below is a simple questionnaire that I use when creating High Level Designs. This approach will also help build organizational readiness and overall usability, which in turn enables PPM value delivery.

 

  • What question does the report answer?
  • Why is this report important/what business outcome does it support?
  • Where in the PPM processes is the report consumed?
  • What is the cadence of this report? (input and output)
  • Who are the process actors for this report? (input and output)
  • What is the desired functionality of this report? (probing links, click-ins . . .)

 

In addition to report delivery, data quality audit and notifications play a large part in the solution’s success. Below is one of the formats I use when designing PPM report and notification specifications. The schedule and details below support the “Project Status Storyboard” and “Project Time Entry” reports. Notice that 6 process and system steps are identified to enable the 2 reports. I like to call this the cadence and context calendar:

 

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Whether an organization is building new PPM functions or enhancing previously implemented, it’s imperative to clearly define the criteria for each report. Organizations should retain and support only reports that deliver high value and jettison reports that don’t. Your end users will thank you for getting rid of the “noise” of low-value data. 


After establishing a report baseline, consider drawing a roadmap for future maturity. When looking at report portfolios, I identify what the actual output addresses; if it is looking back, analyzing the current state, or adding proactive awareness:

 

x2.PNG

 

For readers interested in more detail, CA World is the perfect time and place to see presentations and demos. If you haven’t registered yet, you can do so here. I also encourage you to participate in the best-in-class CA Communities site, where you have access to communications, events and support. In addition, you can reach out to CA for individualized business outcomes references and analysis.  Feel free to post in the comments section of this blog or contact me directly via email and Twitter @PPMWarrior.

Dear Community Member,

With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.

 

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Register for CA World '16 | November 14 – 18, 2016

The CA World team has done an amazing job building upon the success of last year's event, while enhancing the programming in response to your feedback. CA World is your opportunity to gain valuable, actionable knowledge and insights to help your company get an advantage in the application economy.

 

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PPM Insights: Surviving-to-Thriving, People Enable Business Value of PPM Systems and Processes (part 1)

PPM Insights: Surviving-to-Thriving, People Enable Business Value of PPM Systems and Processes (part 2)

PPM Insights: Surviving-to-Thriving, People Enable Business Value of PPM Systems and Processes (part 3)

 

CA PPM - Ask a Question, Get an Answer (August 5 - August 12)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

questions and answers.jpeg

 

UPCOMING EVENTS

Introducing the CA PPM 'Third Thursday' community webcast series

We are pleased to announce a new PPM community webcast series designed to help you get the most out of your PPM investment. On the 'Third Thursday' of each month, at 11:00 am EST, the PPM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility and know how into the product. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing post event for customers who might not be able to attend the live session.

Financial Management – August 18th 11:00am EST

In this webcast the team will overview the broad range of Financial Management capabilities in CA PPM.  This session is designed to highlight all the use cases our solution supports and gain feedback on for future more detailed webcasts cover  these topics in more detail.  Topics highlighted will include: capital management, financial planning and forecasting, contractor management, Revenue management, Benefit realization,  ‘Bill of IT”, Investment Funding Management, etc. Participants will gain a fundamental understanding of CA PPM’s financial management capabilities and the use cases the solution is designed to positively improve.

Presented by Sonja Furneaux, Sr Principal Consultant, Presales

As a Senior Principal Consultant at CA Technologies, Sonja is responsible for providing product and industry knowledge in regards to the broad topic of Portfolio Management.   With over 15 years of experience in the industry and previous financial and integration knowledge, Sonja offers a unique perspective and practicality in planning, managing, and delivering work effectively.

RSVP and Add to Your Calendar HERE: CA PPM Community Webcast - Financial Management – August 18th 11:00am EST

CA PPM 15.1 Release Overview – September 15th 11:00am EST

This session will introduce customers to the latest capabilities in the CA PPM 15.1 release. The webcast will focus on features the team has designed for the new user experiences of ‘Nicole’, the project manager who needs to better connect with the teams she’s supporting while providing progress to stakeholders, and ‘Mike’, the team member who wants to stay up to date and have easier ways to report his work. This session is designed to give you a walk through of the new project manager and time entry experiences available in the 15.1 release.

RSVP and Add to Your Calendar HERE: CA PPM Community Webcast - CA PPM 15.1 Release Overview – September 15th 11:00am EST

Management Insights – October 20th 11:00am EST

Providing insights around the organization is a key use case of CA PPM. Join this webcast for an overview of reporting and analytics features in CA PPM designed to provide teams both out of the box reports and a configurable analytics platform. Attendees will see examples of how analytics can provide real-time data into how projects and portfolios are managed.

RSVP and Add to Your Calendar HERE: CA PPM Community Webcast - Management Insights – October 20th 11:00am EST

All upcoming and recorded sessions will be available from this link. The webex for each session is available via this doc page as well.

 

CA PPM Office Hours: A Live Online Chat (August 2016)

Have a question about CA Project and Portfolio Management? Connect with CA Technologies technical experts to get answers via Office Hours for CA PPM. Our team is here to help you get more out of your technology. Join us for one hour Thursday, August 11th @ 1 PM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

PPM_GetMore_Header2.jpgKeeping You in the Know


PPM.jpeg

http://ca.com/chat

CA PPM

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

 

TECH TIPS AND OTHER HELPFUL INFO

The Power of the CA Knowledge Base – By Chris Stallone

Learn PPM with Rego: Override Project Status, Blank Instead of Null, Strange Date, Vendor Code Tracking, and Delimiters

Introducing the CA PPM 'Third Thursday' community webcast series

Basie Release of CA PPM

Fueled by APIs, The Future of Interactive Dashboards Has Arrived!

New Online Help Hosting Parameters for CA PPM 14.3 and 14.4

Learn PPM with Rego: Slices Missing Data, Staffing OBS on Idea Team Member, Error Adding Attribute to Portfolio Investment Attribute Registry, Allocations on Team Details Page, and Escalating Risks/Issues from Project to Program

     Self-Service Support Webcast: Featuring KB Articles [Aug. 9th]

Keeping You in the Know

We're not offering 50% more pre-conference education -- it's 100% more!

Best Practices for Running the Load Data Warehouse Job

Learn PPM with Rego: Hierarchy Rollup, Actual Cost Not Going to Resource Location, Hide Properties Subprojects, Project Status Requirements' Display-Values, and Scale Project Template

Clarity PPM Demo Series

Migrating Jaspersoft Reports with Jaspersoft Studio

CA PPM Generic Patch Now Available for 14.2.0.11

Image Pages Have Arrived

Tomcat as Service for Jaspersoft : Step by step instructions

How to Sync Groups between Clarity and Jaspersoft Solution Hint

CA PPM REST APIs

Community Hack: Setting Your Time Zone

Chat Transcript - CA PPM Office Hours: A Live Online Chat (July 2016)

Learn with Rego | Query Links CMN_CUSTOM_SCRIPTS Table to Process Name; Find a Calendar with SQL; Different Project and Team Actual Hours; Apply a Negative Amount to Task Actuals; and Display Lookup Values in MSP

Registration Closed for our Annual CA PPM NY/NJ User Group Event 8:30AM-3:30PM EST (Registration is Free)

LEARN HOW TO USE CA PPM REST APIin 2 Minutes!

Reasons to go to CA World!

Keys to a successful CX program: Building teams and engaging hearts

Tech Tip: How to Enable Jaspersoft Scheduled Report Output to FTP (On Premise Only)

 

TOP 10 IDEAS BY LATEST ACTIVITY

Kanban in CA PPM18NEW

Enhanced Action Item User Interface36UNDER REVIEW

CA PPM Mobile - My Work8NEW

Microsoft Outlook Add-In for CA PPM76UNDER REVIEW

Allow project action items to be viewed/approved from mobile devices13NEW

SharePoint Connector support for Sharepoint Online Office 3650NEW

Delete Investments Job - Saves information about what is deleted?3NEW

Seperate Delete Permission from Edit Permission Consistently on all Objects203UNDER REVIEW

Remind Users to Save before leaving a page2NEW

Integrate Jaspersoft reports in CA PPM89UNDER REVIEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!

 

Regards,

 

Chris_Hackett
Community Manager, Agile Management

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Continuing my focus on key organizational readiness topics that help us deliver successful PPM business outcomes, I will discuss the concepts around CA PPM installation models, a hot topic that will also be discussed at CA World 2016. Here, I’ve enlisted the help of CA Services Managing Consultant Paul Obirek, who has 12 years of experience architecting and implementing solutions. 

 

To stay on the topic of “usability,” it’s important to note that the out-of-the-box CA PPM product incorporates best practices and process-centric actions, but since every organization is unique, we align the product so that it can support organizational idiosyncrasies. When designing, I like to think of it this way:

As a best-in-class platform, CA PPM excels at UI-driven configurations; here are a few options to consider. These are the typical CA PPM implementation models:

MODEL
CHARACTERISTICSKEY CHALLENGES
Common configuration
  • Single install
  • Same configuration for all
  • Easiest to maintain
  • Common business process
  • Limited organizational scope
  • Suited to smaller or homogenous organizations
  • Limited business scalability
  • Requires organizational consensus
  • Difficult to support multiple methodologies
Multi-partition
  • “Core” configuration
  • Broader organizational scope
  • Better support of multiple methodologies
  • Supports divergent requirements
  • Defining a common configuration
  • Prioritizing changes
  • Change Control
  • Increased administration complexity
Multi-instance
  • Multiple install
  • Different configurations
  • Divergent business needs
  • Achieving a common approach
  • Consolidating data
  • Business processes

 

Deciding which model to use must be given careful consideration, as each model has a different effect on the product’s usability and security for end users, and each model’s operational support and system scalability must be handled differently. Some considerations:

  • Common configuration works well in a turnkey model, where an organization leverages common best PPM practices or methodology to drive a structured approach for all activities. This is appropriate for smaller or less mature organizations that don’t have competing demands from different groups using the system. It also works well at highly mature enterprise PMOs that have governance and change control in place. The key here is that all people in a particular role who use the system act in the same way, such as resource managers who need the same views and take the same actions, or project managers who follow the same methodology, no matter which department the resource or project managers are in.
  • Multi-partition is suited to groups that support multiple methodologies and have unique system requirements. This increases system complexity and requires prioritizing changes as well as sharing of views.
  • Multi-instance is valuable when organizations are massive in size, disparate in structure, and siloed in nature, driving the need for distinct implementation models. This is the “no-share” option, and although it’s possible to roll up data for reporting in an external data warehouse, many data level considerations must be made to consolidate data for cross-instance reporting.

 

While the information above is important to have at all stages of maturation, many organizations start with common configuration, and as they mature, evolve to multi-partition and/or multi-instance. As demand on the system functions changes, organizations need to re-evaluate the model currently in use and make changes if necessary. To address these changes, a governance and organizational management schema for central control must be established. As Paul recommends to help guarantee success when planning this central control, the following activities need to be performed:

  • Define a clear vision
    • Recognize organizational differences and challenges across departments
    • Don’t boil the ocean when making changes
    • Set clear, achievable, and incremental goals
  • Set common standards
    • Understand your future-state needs
    • Employ the GEMO (good enough to move on) data model principle (i.e., don’t go overboard)
  • Establish and maintain governance
    • Confirm community ownership of backlog
    • Clear change control to common standards
    • Commit to regular well-documented and well-communicated releases
    • Assign ownership of business process change

 

I would like to give a special shout out to Paul for his insights! As PPM system and process practitioners, we can greatly improve the value of a solution by focusing on these suggestions for helping people use successful adoption strategies.

 

For readers interested in more detail, check out my Blog SeriesI encourage you to participate in the best-in-class CA Communities site, where we have access to our peers, events and support. You can also reach out to CA Services for individualized business outcome references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and @PPMWarrior.