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Clarity PPM

11 Posts authored by: Catherine Schuman Employee

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Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Jerin Sebastian, CA Technologies.

 

How long have you been at CA? A year and 10 months

 

Are you a dedicated engineer as part of an enhanced support package? ANZ Bank DSE

 

What was the career path that led you here? CA PPM always seemed to be a very powerful tool to me and there was always that urge to deep dive into the core technical and functional aspects and CA would be the best place for this with the variety of labs and educations we have here.

 

What product do you support? CA PPM

 

What keeps you at CA? There is something I learn new everyday @ CA and most importantly, I get the chance to deliver this to our customers and to see them happy, excites me a lot!! 

 

What is your passion outside of work? What do you like to do? (Give readers a glimpse into who you are…prove you’re a live human being!)

I am a big fan of sports – Soccer and Cricket is what I love playing to keep myself engaged outside work. Bike riding is one other activity I would love to do outside work!!

 

What is your educational background? Bachelor of engineering in Computer Science

 

How has support changed since you started? Even though my tenure with CA is short comparatively, I have experienced some significant changes like the promotion of Self Service through communities, Knowledge base searches, Office Hours and many more. The evolution of Support Engineer role from just troubleshooting cases to focus on communities and KBs depicts a lot about the undergoing changes now.

 

Why should people be involved in the communities? To meet the best techies around the globe, to look out for a solution which you are trying to implement – their pros and cons and to always keep yourself updated with the latest happenings in the product.

 

Why should customers read Knowledge Articles? Time effective – A KB article will save the time taken to log a case and wait for the support engineer to get back and then explain to the engineer what you need.

Knowledge articles also helps in identifying the known issues before implementing any functionality in the product.

profile-image-display.pngOnce a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Gene Greiff, from GGreiff Consulting.

 

Location:  Seattle, WA

Current Gig:  I am currently supporting a CA PPM implementation for a Federal Government customer.  In addition to this, I also provide support / implementations on a number of other Portfolio / Project Applications.

One word that describes how you work:  Whenever!  I don’t keep regular working hours and I think most of my best work is done between midnight and 4AM

How do you use CA Communities and any suggestions for others? After I booked my first CA PPM engagement, I needed to spin up quickly on the product. The CA Communities provided access to a wealth of information and the ability to connect other member’s experiences. What I find that sets CA Communities apart for other vendor communities (I belong to several others) are how vibrant it is.  My suggestion for others is not to lurk – get your ideas / questions posted and take advantage of what the CA Communities have to offer.

Mac or PC? A big, heavy and fully loaded Dell M6600 Windows 7 laptop, that is hosting CA PPM / MSSQL / Oracle and all the other applications that I support.

Mobile Device? Apple iPhone 6 – my work just gave it to me. I know little to nothing about Apple products but it make phone calls so I am happy!

Apps/software/tools you can’t live without? Visual Studio 2015, MSSQL Server, Oracle Database Server, Azure, Notepad++, SOAPUI, DevExpress and the JetBrains tool suite.

Besides your phone and computer, what's your favorite gadget? Amazon Echo – I am playing around building new skills for her! 


What’s your daily work space like?
Surrounded by hardware! Laptops from each customer scattered about. Windows 2012 and Red Hat test servers.  In the corner, I have an old system that I am thinking about using for a Raspberry PI development box. So many things to play with – I just need to retire so I can have more time!

How do you balance life/work? Bicycle Touring (rode across the US last summer – bucket list check). Kayaking (considering padding from Seattle to Alaska). Sailing (maybe a bigger boat to retire on!)

Best advice you can give and you have received? They can’t take your birthday away. It is better to ask for forgiveness than to ask for permission.

What everyday thing are you better at than anyone else? Nothing, there is always someone out there that is better than me, knows more than me, thinks faster than me…,  I just hope I bump into them!

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Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring John George, Principal Information Services Engineer, Ca Technologies.

 

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Location:  Ewing, New Jersey

Current Gig:  Principal Information Services Engineer (Information Architect). In this role, I wear many hats. First, I’m responsible for the overall design, delivery, and quality of the CA PPM documentation. In another, I support internal and external customers to ensure that documentation feedback is addressed in a timely manner. Finally, I’m a social advocate for the CA PPM documentation, the product, and the brand.

One word that describes how you work:  Passionate

How do you use CA Communities and any suggestions for others?

 

Every day I spend time on the CA PPM Community. Logging on and helping our customers maximize their CA Technologies solutions has become a daily ritual that is as natural to me as grabbing my morning cup of coffee. If I’m not in the community, discovering what’s top of mind for my customers, how can I possibly give them the product information they expect? That would be impossible.

 

As an Information Architect, it is my mission to give customers the content they want, when they want it, and in the form they want it. So, I’ve established a large presence within the CA PPM Community - where I:

 

  • Share initiatives, such as our CA PPM Cookbook and the great things we are doing with the CA PPM Documentation
  • Ask for feedback on what customers want to see in the documentation (where they are struggling with the documents, where there are gaps, and where they need improvement)
  • Make announcements when product documents are available for general consumption
  • Promote product features and new information
  • Participate in monthly Office Hours (or one-hour roundtables)
  • Republish expert product information gleaned from “Tuesday Tips”

 

I consider CA Communities a gateway to our customers. It’s how we find out what’s most important to them. It’s how we prove that we’re listening, we care, and we’re using their feedback to make improvements in both documentation and customer service. It’s how we bridge the divide between technical teams and end users, and socialize IT.

Mac or PC?
PC

Mobile Device?
  iPhone, iPad

Apps/software/tools you can’t live without?
  iPhone, iPad, Confluence, Flipboard, Twitter, Instagram, LinkedIn, Facebook, Hootsuite, GaggleAMP, the Notes app on my iPhone.


Besides your phone and computer, what's your favorite gadget?
  My iPod Classic 160 GB. I’m a music collector and lover!

What’s your daily work space like?
  Cozy, but organized; with a mixture of the classic (traditional notepad with pen) and the new (iPad, iPhone, Laptop, Multiple Displays). See the attached picture (Daily Work Space.png)

How do you balance life/work?
It’s a delicate balance. When I’m at work, I’m all in. The same is true for my family, friends, and loved ones. You need time for both. I also need “me” time for stress release and decompressing; and that’s my gym time.

Best advice you can give and you have received?
   The best advice I can give you is to find and follow your passion. Have integrity and be open, honest, and the best “you” that you can be. You have a chance every day to make a difference, so just do it!

The best advice I have received is to know who you are, understand your strengths and limitations, and to be o.k. with that.

What everyday thing are you better at than anyone else?
Getting “stuff” done; the ability to receive, understand, and comprehend information from many sources and turn it around to deliver with speed.

Kathryn_Alan_199004 - Copy.jpgKathryn_Kirsten_Kevin - Copy.jpgOnce a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Kathryn Ellis, Principal Support Engineer, Ca Technologies.


Kathryn is pictured here with her two children Kristen and Kevin, amd with her husband Alan.


How long have you been at CA?  10+ years. I joined Niku in February 2004. Niku acquired in July 2005

Are you a dedicated engineer as part of an enhanced support package?  Yes. I have been supporting Catholic Health Initiatives for approximately 4 years.

 

What was the career path that led you here? I have been in a customer support role for most of my career.  I have supported customers directly as a Support Engineer and also through indirect positions as a Support Delivery Manager or a Business Analyst.  For some period in my career I was also a customer and I personally know the challenges and pressures from the customer perspective in getting assistance to solve issues to get back on track with a smooth business operation.  I work on the CA PPM team as a Principal Support Engineer in the Silicon Valley Technology Center in Santa Clara California.  I began my career at ROLM in 1986 providing technical support for telephony systems working towards a position as a Business Analyst supporting the production of a new telephony parts catalog.  In 1990, I began working for Aspect Telecommunications as a Programmer Analyst and IT Applications Analyst. I designed and developed workflow and business rules for a configuration web application and prepared test cases for validations.  I moved to Selectica in 2000 as a Senior Systems Applications Analyst managing a CRM application resulting in an 80% increase in efficiency for reporting and invoicing project time and expense data. In 2004, I joined Niku which was acquired by CA Technologies one year later and has provided excellent technical customer service and team leadership.  I am known as the 'problem solver' for which my skills include functional usage analysis, data analysis, technical documentation, and various programming expertise. During my leisure time, she enjoys socializing with friends while creating knitted and crocheted items, hanging out with the family, listening to jazz music, reading mystery novels and learning new dance moves.

 

What product do you support?  CA PPM (formerly CA Clarity PPM)

 

What keeps you at CA?  The people on my team are great!  We are always helping each other to accomplish a ‘one ca’ persona to our customers.  I really like the CA PPM product with its vast functionality, the product is always interesting and I am learning new things constantly.  I also like sharing my knowledge with my co-workers and with my customers.   I am known as the Knowledge Champion on my team.

What is your passion outside of work? What do you like to do? (Give readers a glimpse into who you are…prove you’re a live human being!)  I have a great family.  My husband and I are very proud of our daughter and son in their aspirations and goals.  I meet weekly with a group of friends to socialize while working on knitting or crocheting projects.  Our group of friends schedule monthly field trips to local fun spots to discover hidden attractions.  In the spring and summer months our family enjoys Jazz, Art and Wine Festivals; taking our time to enjoy the time together.

 

What is your educational background? Graduated College

 

How has support changed since you started?  It is interesting to see how the internal business model within support changes.  With any model within support the greatest challenge is working with a sense of urgency and trying to get timely collaboration across the globe.  We have implemented global SME office hours to meet this need and it seems to really have a positive impact for helping to solve problems.

 

Why should people be involved in the communities?  I feel the general involvement in answering questions or posting tips or ideas helps our customers to see that we really go the extra or ‘plus 1’ service because we truly care about or we are passionate about the work that we do to make the customer successful in their endeavors.

 

Why should customers read Knowledge Articles?  With CA PPM product, due to the highly configurable nature of the product, there are some common or best practice configurations or alternative configurations that will assist the customer in evaluating how to best use the application to avoid some know limitations of the product.  I firmly believe in the saying ‘Knowledge is power!’.  The more you know about the product the better you are able to configure it in a manner that will yield the best results and foster user adoption.

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Suman Pramanik, Principal Support Engineer, CA Technologies.


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Location:  ITC Hyderabad

 

Current Gig:  Principal Support Engineer

 

One word that describes how you work:  Focused

 

How do you use CA Communities and any suggestions for others? I use Jive app a lot and have configured to get email so that I am aware of what’s happening in the community and try to answer what I am aware and get to learn from it also. It’s a vibrant platform to collaborate with all the users of CA PPM community

Mac or PC? PC

Mobile Device? Sony Xperia Z3

Apps/software/tools you can’t live without? Eclipse, Visual Studio, Virtual Clone Drive, Notepad++, Google, Lync Communicator, SQL Developer, Notepad ++ & What’s App

 

Besides your phone and computer, what's your favorite gadget? IPod – Music keep me going

What’s your daily work space like? It’s clean with a CA Strategy right in front of my face and my sipper

 

How do you balance life/work?  I try very hard doing that by keeping the communications gadgets away from me

Best advice you can give and you have received?

Best advice I received : Always turn a negative situation into a positive situation.

Best advice I would give: Develop an attitude of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation

What everyday thing are you better at than anyone else?

It’s not that I’m so smart, it’s just that I stay with problems longer. - Albert Einstein

I try to follow the same and it helps me to overcome the tough situations


Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Navdeep Joshi, Sr. Consultant - CA PPM.

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Location: Bangalore, Karnataka (State), India

 

Current Gig: Sr. Consultant – CA PPM


What CA Product Community you are most engaged in? CA PPM



Why do you feel engagement with peers in the Communities is important?

IMHO everyday is a new learning, else life would be redundant. CA PPM, as a tool is a MONSTER  …. You cannot think that you know all of it. It’s important to engage with the peers in the community as it provides a nice window to learn something new, or revamp what you’ve learnt “As of Date” J …. It provides a good insight from a tool perspective as well as the business perspective – what the organizations are using the tool for, how they are working to make it better, and so on ….

 

Apps/software/tools you can’t live without?

CA PPM, iTunes on my iPad / Laptop (like listening to music), and last but not the least the FIFA15 game on my laptop (which I am never satisfied with, playing …. My wife has to literally drag me away if I get into the mood of playing it when I get free time  ….)

 

Besides your phone and computer, what's your favorite gadget?

My laptop and the iPad (almost glued to these 2)

 

What’s your daily work space like?

I believe in “GO GREEN” …. No paperwork around, and if there is, if required, I make sure that I shred it at the earliest when the work is done.

 

How do you balance life/work?

I firmly believe that when @ work, give your 100% or more, and leave any personal life @ home…. When @ home, I try and not think too much about work, and spend my time reading books / cooking for my wife and daughter / translating Sanskrit shlokas (whatever I’ve learnt till date) in both – Hindi and English language (I’ve started this recently – preparing for the old age  …. ).

 

Best advice you can give and you have received?

When @ home do not think too much about work

 

What everyday thing are you better at than anyone else?

As a Brahmin, I make sure that I perform daily rituals diligently, before leaving for the office.

 

Having said all that I would like to thank you guys for your efforts in running the communities, and encouraging feedback from the users.... Also, thank you for providing with an opportunity like this.

 

सर्वे जना: सुखिनो भवन्तु

May the whole world live in peace and harmony

Regards,

NJ

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Nika Hadzhikidi, Principal Support Engineer for Clarity PPM, CA Technologies.

 

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Location:  Plano, TX


Current Gig:  Principal Support Engineer for Clarity PPM


One word that describes how you work:  Efficiently


How do you use CA Communities and any suggestions for others? I am trying to ensure I always check for anything I can contribute to. I believe Communities is an excellent place for us to get together and know what we do: we get familiar with each other and this is really nice!

Mac or PC? PC! I can see why Mac could be preferred for image design purpose, for example, and I have worked on it. However I believe that for most work purposes PC is better.

Mobile Device? Windows Phone Lumia 1020. Windows 8.1 is the best interface out there, out beats Apple and Android by far IMO.
 
Apps/software/tools you can’t live without? In my daily work I heavily rely on Notepad++ and multiple plugins to it, also Aqua Data Studio for SQL queries. These are top 2!


Besides your phone and computer, what's your favorite gadget? My phone camera, I use it everywhere : then the pictures get uploaded to the cloud…

What’s your daily work space like? I don't like to keep a lot of papers or things on my desk. I try to keep it clean and in order, it helps me to have a clear mind. I also have a lot of small (and cute) souvenirs from different countries I've been to. I like to travel. Ah, and a Zen calendar with some zen thoughts to inspire me when needed.

How do you balance life/work? I always try to draw a line between work and life, never to bring any of it home, and ensure that any stress is left behind me. I also recommend this to anyone, since it's very important to have the rest you need and disconnect. If you work too much, you will get burned out and nobody will benefit from that! So be careful. Go out, have a walk or have a drink, enjoy this moment. Meditation also can really help you for general wellbeing.

Best advice you can give and you have received? Be mindful of what you really want. Listen to yourself and your inner voice, this will be the key to a happy and harmonious existence.

What everyday thing are you better at than anyone else? Getting up early and hitting the treadmill. I don't know anybody else who does this.

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Dale Stockman, Tech Specialist, ZF.


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Picture, attached: My daughter’s graduation dinner from Columbia College, Chicago, Spring 2014.  Standing:  Me, my daughter Nina; seated, my wife Joanne and son Derek who is studying for a combined engineering/business degree at Michigan State University.


Location: Livonia – a few miles northwest of Detroit, MI.


Current Gig:  Tech Specialist at ZF (pronounced Zed-ef), which purchased our company, TRW Automotive, last Fall.


One word that describes how you work:  Diligently


How do you use CA Communities and any suggestions for others?

1 – It’s my last resort.  I try to use my experience, available documentation and other team members first.  Most times, I can find an answer and I use this experience to tell our users to do the same thing: Try, look, ask – most times, an answer is readily available.  I’ve also started an internal community for our users, for the same purpose.  If we ask each other, we all learn more.  In a global company, the person with the answer may be sitting next to you in Shanghai, so ask, don’t wait until Livonia shows up for work 12 hours later!

2 – After exhausting these resources, I’ll hit the community site, first searching for commentary and/or ideas similar to the issue I’m researching – I don’t want to duplicate an existing conversation, if possible – and, if I find useful content I want to hit the ‘like’ and ‘correct answer’ buttons, along with giving thanks where credit is due and/or voting up Ideas.

3 – If I still haven’t found a solution, it may be time for an Idea of my own – describing how the tool works vs. how I think it ought to work.  Also, if there are related Ideas, I like to include Hyperlinks to these as well, asking readers to not only vote for my Idea but for the others as well.  I do this also when reading Ideas from other people – I may not be creating my own Idea, but I’ll recall related Ideas, and put their hyperlinks into a reply.

4 – Since I’ve gotten help from the community, when I see a question where I may have answer, I like to reply with my experience – give back, if and when I can.


Mac or PC? PC

 

Mobile Device?  Not, yet – considering as part of next home PC – a convertible, possibly. 

Apps/software/tools you can’t live without? A Dremel rotary tool and Ski Tracks (app).  When I was more involved with CA PPM technically, I often used XMLSpy.  I still use Oracle SQL Developer, but much less often now that we have a skilled support team in place.


Besides your phone and computer, what's your favorite gadget?  That would be a toss-up between my skis and my RC (radio controlled) aircraft. If out West (rarely), I like to get on a snowboard, as well.  Just finished the ski season and I’m currently assembling components for a 1/6 scale Navy fighter aircraft (86” or 2.18 meter wingspan) – might be considered a small plane in the club I belong to…

 

What’s your daily work space like?  Sparse, clean, no clutter.

 

How do you balance life/work? Work provides a sense of commitment and accomplishment – not to mention paying the bills for everything in life.  Happiness happens, and not all that often – so I don’t rely on it as a metric for my life.  Joy is a decision one makes, every day – it doesn’t just happen.  Make a decision, find something to do, stay engaged, exercise, build something, volunteer, get a smart dog.  We just lost our border collie, Trek, after 12 years (named for our bikes, not Star Trek, really!).  Sure do miss him.

Best advice you can give and you have received?  When dating, date at least one year – in order to get to know your date, the family and to see how your date reacts in all seasons.  In Michigan, this might be more important than other parts of the world!  25 years and my wife is still my best friend!  In work, if your company and/or bosses exhibit unethical behavior – get out before they drag you down.  Almost 28 years now at TRW – it has been a good ride, so far.

 

What everyday thing are you better at than anyone else?  Being me, but there is always room for improvement.


Get to know Nick Darlington


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Location: 

Plano, TX

Current Gig: 

Principal Support Engineer for CA PPM

One word that describes how you work: 

Tenaciously

How do you use CA Communities and any suggestions for others?
It gives me a different insight into what’s hot and how our customers are implementing and using the product.  Within the Product Support world we often deal with just fixing the things that are broken or not understood, but when customers are asking us how many others are doing certain things or whether another customer has implemented or integrated with something before – we either don’t know due to lack of visibility or can’t say due to confidentiality.  The same question asked on the communities however can receive direct answers and from a wider audience than we have knowledge of.  It’s like the biggest and most global users group.  I’ve recently taken to using the blogging feature of the communities as a place that I can share things that are perhaps not ready enough for prime time in a Tuesday Tip or KB article, but I’d still like to be found when someone runs up against a challenge I’ve previously faced through some self-help searching before they get to the point of exhaustion and having to ask for help by posting or raising a support ticket.  It’s a new venture so the articles are few in number for now, and will increase in time: https://communities.ca.com/people/nick_darlington/blog

Mac or PC?
I’ve had an iMac for the past couple of years for casual use and learning/writing iOS applications.  Otherwise I’m predominantly PC for professional and hobby/gaming/programming uses since the fall of mighty Commodore Amiga some twenty years ago.

Mobile Device?
Here again I play both major sides with an Android phone and an iPad for a tablet.

Apps/software/tools you can’t live without?

KeePass, Eclipse, Visual Studio, XCode, Virtual CloneDrive, Notepad++, Google, Lync Communicator, TrackIR, NVidia 3D Vision, Oculus Rift, and Steam

Besides your phone and computer, what's your favorite gadget?
It’s a tie between a bottle opener or my growing pool of virtual reality equipment (that’s still computer related though).

What’s your daily work space like?
One of the best things about my work place that I like to mention is having a great daycare facility on the premises for my son.  My work space is more virtual, an area filled with XML files, database queries, java code, memory dump files, various different builds and configurations of Clarity / CA PPM, and working with my colleagues in Support, Services, and Development who are all over the globe.  There’s not much other organization to speak of as there’s always the need to juggle multiple problems and make rearrangements to help solve or prevent an escalation occurring.

How do you balance life/work?
I’m quite strict about putting a hard finish on work at the end of the day.  Don’t take it home for the evening or weekend, that’s family time instead.  Maintaining a healthy work/life balance like that is essential for both my productivity and sanity.

Best advice you can give and you have received?
Work to live, don’t live to work.

What everyday thing are you better at than anyone else?

Guitar Hero !  So long as ‘anyone else’ doesn’t include my brother.

Getting to know David Morton


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Job Title: Solution Architect

 

Based out of: Manchester, UK

 

What do you enjoy about your work: It keeps my brain busy, plus they keep paying me every month, which is nice.

 

About your family: I’m a third-generation IT consultant and I’ve been doing this for >20 years now; my grandfather transferred out of the coal-mines into one of the first IT departments in the country (and he used to say it was only the second computer in the whole country) to run the payroll for the national coal industry. I ended up many years later working for a time at the same site that he had worked at – and I was something like the ninth member of my fairly immediate family to work at that particular site, that site was even where my parents met.

 

Favorite 3 movies of all time: Fight Club / Goodfellas / Blade Runner

 

Favorite book: The Confusion (Neal Stephenson)


Favorite hobbies: Roller Coasters, Photography, Travel

 

Interesting fact about yourself: I will travel far and wide to play on as many different roller coasters as possible (and take photos of them).

Getting to know Georgy Joseph


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Job Title: CA PPM Consultant

 

Based out of: Chennai, India

 

What do you enjoy about your work: My job as a CA PPM Consultant at CapGemini gives me enough challenges to keep me interested in this great PPM tool even after a long 6 years. It feels great to listen to new business scenarios every day from our clients demanding new custom things to be developed in Clarity. The path of research, coding, testing and releasing these features for our needy users makes my work enjoyable to the core.

 

About your family: I was born and brought up in Kerala, India. My Dad worked in the financial sector and Mom in the state government. Both are retired now and leading a relaxed life. I am the younger one in the family and I have an elder sister who is married and has 3 great kids.

 

Favorite 3 movies of all time: Transcendence, Interstellar, The Gods Must Be Crazy

 

Favorite book: The Secret by Rhonda Byrne

 

Favorite hobbies: Blogging, Movies, Music

 

Interesting fact about yourself: Clarity PPM is my first love and will never leave her ever!!! I also love blogging and SEO. Have a Christian blog www.turnbacktogod.com which takes 50% of my time outside office. It was created in 2008 and is still alive although the update frequency has gone down a lot. Whatever time I have left with me after these two, I will be utilizing it for watching all the latest movies as that is the 3rd thing I won’t be able to live without.