Hello, I need to create a PAM processes that I capture datas that workflow incident/request/problem classic Servicedesk. For this creation I use 'select object operator' of CA SDM CA Process Automation Process Definitions. In workflow change order I don't have problems, because the 'servicedesk object type' exists 'workflow (change order)'…(Show moreShow less)
Hi Lindsay, I need some time to build a new version without hard coded values. I'll likely be able to share it next week. In the environment that you're working in is there a unique value in AD that can be used to see if a user has changed their name? For instance, we use the employeeID attribute as that is set when a user is onboarded and…
Hi All, How to generate ehealth report from ITPAM. CA ehealth connector module is integrated with ITPAM. I am using Run Report operator to run the report.I am getting the error (attached). Error Details: '"nhReport"' is not recognized as an internal or external command, operable program or batch file. failed to start program…(Show moreShow less)
Currently one of NTLM's requirements is a Single Domain specified in EEM: "Verify that CA EEM is not configured for Multiple Active Directories or for an Active Directory forest." Please enhance the NTLM functionality to work with Multiple Active Directories and Forests. Thank you!
Has anyone used Netscaler as a load balancing configuration for a clustered PAM setup? Do we absolutely need a loadbalancer? Can a domain orchestrator distribute workload against other orchestrator by itself?
At present all ITPAM agents hardcode the ip address into the Domain.xml file. Most infrastructure is now virtual and we often find ourselves having to move virtual machines for a number of reasons. This means the IP changes for the host - can this IP not be dynamically discovered and populated when the service is started?
Hi All, How to implement multiple retry of a failed operator in ITPAM before the whole process go to failed state. I want the operator to do retry 3 times and upon failure after 3 retry it goes on to send mail to team to perform the task manually. Regards, Amala
The PAM components of the 'content pack for ITIL' available for CA Service Desk Manager - described on docops.ca.com at this URL: content-pack-for-itil-ca-service-desk-manager<https://docops.ca.com/ca-service-management/17-0/en/additional-resources/content-pack-for-itil-ca-service-desk-manager> - include a great example of the exception handling…
Hi i am trying to create VM (template) using run script operator with powershell script but the operator is getting stuck in running state or giving error that its not a trusted host. The same script works fine when run locally or using PS Session gives desired output. The connector present in tool also does not have an option to create VM with a…(Show moreShow less)
Hi Marcel, The connector present in our environment has create VM operator but it doesn’t have an option to create a VM using template. Can you tell us if ITPAM has any such operator which can create VM using template. Regards, Akash Singh
I propose that processes always switch process status on completion as a default. I am not sure why one would ever not what to Switch Process Status on Completion, but if this is needed it should be an option on the ticket, not the default behavior when a process is suspended. Currently, every time I suspend a process, "Switch Process Status on…
Hi, I'm trying to add value maps to a process array but am receiving the error "msg.array.element.mismatch". If i declare a local array I'm able to populate each element with a valuemap. However, when doing the same with a Process Variable array the mentioned error is returned. I'm trying to rebuild the getFormRateItemValues operator so…(Show moreShow less)