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Hi everyone, We have an open case for CA Business Service Insight. So, we were asked to run the CA Report Engineer tool and send the log results. After selecting the "CA Business Service Insight" option, and putting necessary information (like database user id, password, database server name and service name), we run the tool, but no log is…(Show moreShow less)
I ran a quick validation on the CA Remote Engineer 4.04 version. I see it looks for the autoCheck.ini file in the scripts folder. That autoCheck.ini file can be edited to pre-fill the answers to the questions if you plan to run the tool more then once. Hope this helps, if not I can follow up for you based on your specific CA Remote Engineer…
> You can download the CA Remote Engineer utility to gather diagnostics for your CA Products running on Linux and Windows. It can also upload them to your case to help enable quicker resolution. Is there a version planned for AIX? The last one found is 2.0, while Windows and Linux are on 4.x. CA Remote Engineer CA RE - CA Technologies
Hello, While support for AIX is currently not on the immediate roadmap for Remote Engine, this request has been noted by the Remote Engineer product team and documented for consideration and prioritization within a future release. Thank you, Kevin
I've seen that if /tmp filesystem is mounted with the "noexec" option enabled, CA Remote Engineer does not collect anything (even if extracted and run in another directory) While trying to debug, I've noticed that setting a shell variable "TEMPDIR=/another/path/with/execpermissions" makes the tool start again Is that correct?
Hello Enrico, Yes, that is correct. As part of the program is run from temporary memory, the noexec option set on the /tmp slice could prevent it from running. If you would like to discuss more let me know, please check the version.txt file of CA Remote Engineer and I will ping a developer to confirm. Thanks, Mike