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BT Safeguards Customer Experience and Saves £4.5 Million a Year with CA Single Sign-On

Business: BT provides networked IT, telecommunications, TV, mobile and broadband services to customers around the globe. In the UK alone, the company serves more than 18 million business and consumer customers.

Challenge: To enable future growth and ensure its services remain competitive, BT needs to provide customers with the products they desire on the platform they prefer – including browsers and mobile devices.

Solution: BT developed a reusable cross-platform authentication capability for staff, customers and suppliers using CA Single Sign-On. Federated identities ensure secure access to products using third-party services hosted in the cloud.

Benefit: BT is able to deliver a consistent and secure customer experience across all platforms. The solution reduces time to market for new applications, increasing competitive advantage.


BT Group provides communications solutions to customers in Europe, the Americas and Asia Pacifi c. The Group consists of fi ve customer-facing lines of business: BT Consumer, BT Business, BT Wholesale, Openreach and BT Global Services. The company’s principal activities include providing networked IT, telecommunications and broadband services for both residential and business customers around the globe. The communications giant also provides TV services such as BT Sport, access to video content and mobile services to consumers primarily within the UK. BT serves more than 18 million customers in the UK with 28 million exchange lines, 11.2 million broadband connections and fi ve million TV service subscriptions. By establishing a customer-centric strategy, BT aims to maximise the potential of its traditional business while also pursuing profi table growth through the provision of forward-looking services, such as TV and content.



Read the story here: BT Safeguards Customer Experience and Saves £4.5 Million a Year with CA Single Sign-On - CA Technologies