Announcing CA Service Operations Insight 3.3 CU2

Document created by RajatB Employee on Jun 22, 2015Last modified by RajatB Employee on Jun 22, 2015
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On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that CA Service Operations Insight 3.3 CU2 (CA SOI 3.3 CU2) is now available for download.

Key new features for CA SOI 3.3 CU2 include:


Service Management and Modelling

Enhanced RCA view by listing sub CIs for custom policy alerts

Advanced impact analysis in low granularity mode


Support for IFW container Red Hat Linux 6.5

Support for SOI Spectrum connectors on Red Hat Linux 6.5

General Enhancements

Improvements in SOI Manager startup time

Ticket URL is updated as a hyperlink in the ticket ID field with REST services

Product Fix

SOI toolbox purge unattended operation  removes the need for stopping any service or any user intervention  while using purgeClearedAlerts with –q or –s option

Issue related to non-editable helpdesk custom properties is fixed

Navigation enabled from an alert popup to the Alert Queue and Customer tabs for a non-modelled CI

Removal of service and CI data from Service Availability, Service Health, Service Quality, Service Risk reports using Business Objects

CA SOI Report upgrade from version 3.2 to version 3.3 is enabled without uninstalling the existing report component.

All Current SOI Maintenance to Date


You can download your copy of CA SOI 3.3 CU2 from CA Service Operations Insight Solutions and Patches


Documentation -



If you have any questions or require assistance, contact CA Customer Care online at where you can submit an online request using the Customer Care web form: You can also call CA Customer Care at +1-800-225-5224 in North America or see for the local number in your country.


Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information on CA Services and how you can leverage our expertise, please visit  To connect, learn and share with other customers, join and participate in our CA SOI CA Community at

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:

Thank you again for your business.

Rajat Bhardwaj