Tech Tip:Run Live Exceptions returns a java exception.

Document created by A.Poissonnier Employee on Sep 9, 2015Last modified by SamCreek on Dec 17, 2016
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After an ehealth upgarde to 6.3.2 09,  Launch the "Run Live Exceptions" can return a java exceptions.


java.lang.UnsupportedClassVersionError: com/concord/apps/liveExceptions/LeApp :

Unsupported major.minor version 52.0


The default java version installed on server is too old



To fix the problem: on the system where you launch the Live Health application,

1) go to Java Control Panel and delete all temporary files.

     (to you remove/cleanup Java cache from old liveExceptions.jsp versions)


2) go to Java Control Panel / Java / Views

    Check that the "Java Runtime Environment" version is 1.8.0_ 51 is declared .

       if this version do not exist you need to add it manual ( "Add" / "Find" and point to the Java location folder)