Announcing CA Service Operations Insight 4.0

Document created by RajatB Employee on Oct 2, 2015
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On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that CA Service Operations Insight 4.0 (CA SOI 4.0) is now available for download.


Key new features for CA SOI 4.0 include:


New Alert Management Features

Infrastructure alerts added to the alert queue that is sent to SOI enterprise manager by domain connector.

Display or hide the progress bar when you take action on alerts.

Improved UIM Integration

CA UIM Connector provides Maintenance Mode southbound updates to UIM.

Flexible CI support is available in the UIM connector

Extended UIM alarm properties mapping available in the UIM connector

Windows authentication mode introduced to connect UIM MS SQL database to the UIM connector.

Configurable queue name for the UIM connector

Other Integrations

Service Now Connector is now certified on Service Now Eureka release.

Security Updates

Java 8 support for CA SOI

Tomcat 7.0.62 is now supported to help eliminate the exposure to POODLE and other potential vulnerabilities associated with previous standard TOMCAT versions.

General Enhancements

CA SOI Console performance enhanced.

Product Fixes

Precise data generation for Quality, Risk, and SLA reports.

Oneclick console retains the user credentials.

Event policy can be searched by using the criteria with equal sign (=).

User attributes are retained when an alert is updated.

Successfully save and deploy an event policy for EI connectors.

CA SOI sends “Take Action” email via a SMTP server.

Frequency of removing the ActiveMQ server log files optimized to prevent any impact on alert processing.

Automatic un-acknowledgement of updated alerts is now rectified.




You can download your copy of CA SOI 4.0 from the CA Support Online Download Center. The latest version of the UIM connector is available at the SOI connector download site.


SOI 4.0 Documentation -

SOI 4.0 Release Notes -


If you have any questions or require assistance, contact CA Customer Care online at where you can submit an online request using the Customer Care web form: You can also call CA Customer Care at +1-800-225-5224 in North America or see for the local number in your country.


Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information on CA Services and how you can leverage our expertise, please visit  To connect, learn and share with other customers, join and participate in our CA SOI CA Community at

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:

Thank you again for your business.

Rajat Bhardwaj



  Copyright © 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. This document is intended for informational purposes only and does not form any type of warranty.