On the support.ca.com portal, files can be uploaded to support cases using the File Attachment tab.
After selecting the file and clicking "Upload File", a customer may see the following error message: " 403 Forbidden, You don't have permission to access <filenametoupload> on this server"
Cause of error:
This error occurs usually when user did not click on the “Files_from_customer” folder before hitting the “Upload File” button.
You will notice the client showing the path to the destination folder as “Upload to:/”.
If the customer specifies “Files_from_customer” before hitting the“Upload File" button, The path will then read “ Upload to:/files_from_customer”. No error will occur.