Listed below are the upcoming and recorded community webcast series. We will update each topic with the recording once complete, and update new sessions at the beginning of each quarter. Please continue to visit this page for community webcast series updates.
|Topic||Webcast Invite or Recording|
CA ITSM Community Webcast - Drive ITSM Maturity and Increase User Adoption with CA Service Catalog – October 31st 11:00AM ET
Drive ITSM Maturity and Increase User Adoption with CA Service Catalog
RSVP and Add to Your Calendar HERE:
CA Service Management Community Webcast - Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager - August 29th 11:00AM ET
CA Service Management Community Webcast - Winning the Software License Management Game with CA IT Asset Manager - July 27th 11:00AM ET
Presentation: CA Software Asset Manager Jumpstart - Abbreviated
CA Service Management Community Webcast - Upgrade Trouble Shooting – June 27th 11:00AM ET
Upgrade Trouble Shooting.
Please join us an informative hands-on session where we will speak to and demonstrate how to overcome some of the most commonly reported upgrade issues, to include automation tool conflicts/errors and data migration issues.
This session is hosted by Alex Peretti, CASM Principal Support Engineer
Presentation: Upgrade Trouble Shooting 6-27-2017
CA Service Management Community Webcast - Demystifying the Upgrade Process – June 6th 11:00AM ET
Please join us for an informative session where we will cover upgrade best practices, the latest automation tools & documentation available and a few tips and tricks to make your move to the latest release as smooth a process as possible.
This session is hosted by Alex Peretti, CASM Principal Support Engineer
Presentation: Demystifying the Upgrade Process
CA Service Management Community Webcast - Updated Defect Resolution Process – May 25th 11:00AM ET
Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – April 13th 11AM ET
Recording (Demo Only): Replay - Demo - CA Service Management's Jaspersoft Reporting Engine - April 13th-2017
Presentation: CASM-Reporting (Jaspersoft)
Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – March 28th 11AM ET
Recording: Due to audio issues, this session was not recorded. The April 13th session will be recorded and posted.
CA Service Management Community Webcast - What’s New in CASM 17.0 - February 28th 11:00AM ET
CA Service Management 17.0 scheduled for release in early 2017 and contains several new features to help improve analyst communication and efficiencies. In this session Product Management will speak to new xFlow collaboration and usability enhancements, the updated UI for SDM, Service Catalog and Asset Portfolio Management, as well as several quality, performance, and security improvements.
Recording: Replay - What’s New in CASM 17.0NOTE: Because this session contained roadmap information, there is no presentation provided.
Making ITSM Exciting - The CA Service Management Vision and Roadmap - February 14th 11:00AM ET
Service Desks and ITSM have been around for a long time. In fact, many say the ITSM product market is commoditized with little differentiation. We don’t buy that! And likely neither do you if who have seen some of the latest releases of CA Service Management. The exciting Unified Self-service and xFlow features are just the beginning. Attend this webcast and learn about the CA Service Management roadmap and vision for the “new” ITSM. We’ve only just begun!
Recording: Because this session contained roadmap information, it is only available on the CA DocOps requiring login. https://docops.ca.com/x/QQ1hFw
NOTE: Because this was a roadmap session there is no presentation provided. There was an audio issue about 15min in that was addressed quickly.
Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime - January 31st 11:00AM ET
In this case study, Woolworths will share their end-to-end IT Service Management journey - the highlights, tips, quick wins and things to avoid. Learn how the combination of CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager and CA Process Automation provides absolute control over the entire IT estate in terms of day-to-day management - from Incident to Problem to Change to Release Management. The automation of these processes via these products and the management thereof provides the foundation to slick and flexible decision making without the traditional risks associated with a retail IT environment.
Presentation: Integrated ITSM Processes - Woolworths Presentation
Change & Configuration Management Best Practices – December 20th 11:00AM ET
In this session we will focus on Change and Configuration Management best practices and look at how these two traditionally complex processes can be easier to understand and deploy. We’ll cover key features from CA Service Desk Manager's CMDB and Change Management solution and discuss the important aspects of how discovery, federation, reconciliation, synchronization, rogue changes, service modeling play a large role in your ITSM practice.
Presentation: CMDB - Recommendations
ITSM Maturity - Practical steps to advancing your ITSM Maturity - November 29th 11:00AM ET
In this webcast we will discuss 8 key areas to focus on when it comes to advancing your organizations ITSM maturity. Topics will include incident, problem, change, configuration, request and knowledge management, in addition to user experience and process automation. We will also discuss the importance of having an underpinning documentation and training plan to help support your organizations transition to more mature processes.
Presentation: ITSM Maturity - CAPA Webcast
ITAM - Getting Control of Your IT Assets – October 25th 11:00AM ET
Join us for an informative session where we’ll discuss ITAM best practices and show you some of the key solution capabilities around software asset management, license management, and financial management that can help you get a better handle on your assets and what they are costing the business.
Presentation: CA IT Asset Management
Process Automation in the Real World – September 27th 11:00AM ET
Join us for this informative and educational webinar where we will take a look at how Process Automation can take Incident and Request Management to the next level while keeping costs down and increasing your customer’s satisfaction.
Presentation: No Presentation for this Event
Unified Self-Service and Service Catalog – August 30th 11:00AM ET
In this session we’ll take a look at why a unified user experience is critical to keeping your customers engaged, but also how mobility, collaboration and knowledge search are key components to helping ensure your self-service and service catalog stays fresh, relevant and keeping your customers satisfied.
Presentation: Unified Self-Service Presentation
Additionally, check out the sessions on the CA BrightTalk channel:
Educational Webcasts for Business & IT Professionals
The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.