Updated Courses for Service Management 14.1.03 and CABI 6.2

Document created by kalel01 Employee on Aug 21, 2016Last modified by kalel01 Employee on Aug 21, 2016
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The education courses below have been updated for CA Service Management 14.1.03 and/or to include changes for CABI 6.2 (Jaspersoft) as the new reporting engine.

 

- CA Service Management r14.1: Solution Overview 100  (FREE WBT)

- CA Service Desk Manage 14.x: Cumulative Differences 100 (FREE WBT)

- CA IT Asset Manager 14.x: Cumulative Differences 100 (FREE WBT)

- CA Service Catalog 14.x: Cumulative Differences 200 (FREE WBT)

- CA Service Desk Manager r14.1 Support Automation 200   (available as ILT/VL and Dynamic Lab)

- CA Business Intelligence Reporting Transition from SAP BusinessObjects to TIBCO Jaspersoft 100 (FREE WBT)

- CA Service Desk Manager r14.1: Managing the Report Environment with CABI 6.2 300  (WBT)

 

For a complete list of available courses, go to the Service Management Learning Path (select product from page).

To learn more about certifications for the CA Service Management Proven Professional Certification.

 

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