How to create and manage a Support Online project ID on the support.ca.com portal

Document created by websh01 Employee on Sep 16, 2016
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Summary: This article shows how to use the "CA Technologies Project Managment" (formerly called "Go Live with CA Technologies) functionality to set up Project ID on a support.ca.com account as well as edit project information .

 

What is a Support Online project ID?

A project ID is a type of customer site ID on support.ca.com. It is set up for a specified timeperiod which is chosen by a project manager.

It is used when companies have projects going on which means a set of employees or subcontractors/ outsourcers/ service providers may need to access downloads or support case management for a subset of the company’s CA products. An example of a project for which a project ID can be set up could be implementations, upgrades, etc.

Instead of allowing all project members access to the company’s site id which contains downloads and case management for all their CA products, a project site ID ( or child site ID) is created which allows individuals from within and external staff access to only relevant products and cases.


 
Benefits of using a project ID:

  • Optimize collaboration with your project teams, CA Support, CA Services, or your chosen implementation partner
  • Track your test and development environment issues separately from production issues
  • Identify issues impacting project milestones

To find out how to set up, use and edit a CA Support Online project ID, please read this guide. 

 

Requirements:

User must have a valid CA Support Online Enterprise Account with active entitlements inorder to be able to create Projects.

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