I’m excited to announce some big changes for Cloud Service Management (CSM). ServiceAide (www.serviceaide.com), a privately held software company, has purchased Cloud Service Management. The ServiceAide team has exciting plans to further invest in CSM to continue improving the solution and growing the customer base.
CA Technologies and ServiceAide are committed to making this transition as seamless as possible for all customers, partners, and employees. We have taken every precaution to ensure that Day 1 you will see no impact, as no changes to staffing and operations will occur. You will continue to be hosted on the same servers, running in the same cloud facilities and will be supported by the same personnel accessed through the same channels.
Planned maintenance will continue as previously communicated including the current rollout of the Firefly release. Additionally, this community will remain the go to place for discussions and announcements.
For an announcement on the new company please visit ServiceAide.com. The team will be sharing more detail on this news on a webcast on October 11 at 11am EDT (CSM Product Roadmap Update ) to introduce the new management team, discuss the product direction as well as answer any of your questions.
If you have any immediate questions, please don’t hesitate to contact me at Richard.Graves@ca.com or reach out to your CA account representative.