What you may have missed in the CA Service Management Community! September 2016

Document created by Chris_Hackett Employee on Oct 12, 2016Last modified by Chris_Hackett Employee on Oct 14, 2016
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Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.





Register for CA World '16 | November 14 – 18, 2016

The CA World team has done an amazing job building upon the success of last year's event, while enhancing the programming in response to your feedback. CA World is your opportunity to gain valuable, actionable knowledge and insights to help your company get an advantage in the application economy.

They're Here! The CA World Program Guide and Session Catalog for ITSM and ITAM. 

CA World ITSM Deep Dive Sessions 


CA Service Management “Meet the Experts” community webcast series 

We are pleased to announce the continuation of our CASM "Meet the Expert" series focused to help you get the most out of your solution. Each month the CASM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility into key capabilities and best practices in order for you to get the most value out of your ITSM solution. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing after the event for customers who might not be able to attend the live session.


All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!


CA Service Management Office Hours: A Live Online Chat (October 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, October 13th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

RSVP and Add to Your Calendar HERE: CA Service Management Office Hours: A Live Online Chat (October 2016) 



CA Service Management Community Webcast: ITAM – Getting Control of you IT Assets October 25th 11am EST

Are you tired of running off spreadsheets and not knowing what assets are being used, how many you have on hand, or how much they are costing the business?  Our ITAM solution can you help you transition from manual processes that expose the business to cost overages and risk, to an automated and complete solution that helps you better manage costs, allocations and audits more effectively.

Join us for an informative session where we’ll discuss ITAM best practices and show you some of the key solution capabilities around software asset management, license management, and financial management that can help you get a better handle on your assets and what they are costing the business.

Presented by James Stasiak, Sr Principal Consultant, Presales

RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast - ITAM – Getting Control of Your IT Assets - October 25th 11:00AM ET 



CA Service Management Community Webcast: Process Automation in the Real World – September 27th 11am EST

Are you trying to take service delivery to the next level but are having trouble figuring out how?  Are you looking for ways to increase efficiency, while keeping costs down?  Process automation is the engine, designer and orchestrator that can help you deliver the right level of service to your customers when they need it.

Join us for this informative and educational webinar where we will take a look at how Process Automation can take Incident and Request Management to the next level while keeping costs down and increasing your customer’s satisfaction.

Presented by Ed Luna, Sr Principal Consultant, Presales

Replay: Replay - CA Service Management Community Webcast - Process Automation in the Real World – September 27th 11:00AM ET 



Member Activity

CA ITSM - Ask a Question, Get an Answer (September 30 - October 7) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg





CA Service Management

available worldwide

8am - 6pm

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Additional Times May Apply

Tips and Helpful Information

GA Announcement for CA Software Asset Manager 4.1.3 

CA SDM loading Special Handling - VIP 

CA Service Catalog r12.9.02 Cumulative Patch is Now Available  

CA ITAM/SDM - SQL Query Select Model, Manufacturer,  Family and Class 

Support Automation Digital Certificate Expiry - October 4th 

Hyper Solution Notification - Error while opening survey or creating ticket via Email 

CA SDM 14.1.03 Education Update 

CA ITAM: I'm trying to login and still running without answer. 

Tip: After ITSM 14.1 C2, patch to fix change Assignees being limited ONLY to Group lookup  

"Share a Challenge" Contest 

CA ITAM/SDM - SQL Query Select CORA tables 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2016) 

CA ITSM - ITAM - How to create a new Contact 

CA ITSM - ITAM - How to create a new Legal Document 

CA ITSM - ITAM - How to create a new asset - Manage Assets  

CA ITSM - ITAM - How to create a new model 

Xtraction 2016 for CA Service Management 

CA ITAM DATA IMPORTER - How to use - Overview - Importing Assets 

Summary CA SDM  MS SQL Querys - TSQL 


Top 10 Latest Ideas by Activity

"AHD05377:No email address specified for Contact"- Mute on Activities Log17NEW

Improve documentation for Oracle database and CA Service Management13UNDER REVIEW

Full Integration to see the list of tickets of CA Service Desk Manager - SDM y CA Service Catalog - SC from USS30NEW

Force\Push\Insert Scoreboard Query61UNDER REVIEW

Extend Activity Notifications to Workflow Tasks40NEW

Manually kill or end user session47UNDER REVIEW

Enhance Sharepoint Search Integration - Access Privileges, Filter and Result Sets48UNDER REVIEW

Service Catalog Servicedesk Category mapping51UNDER REVIEW

Attachment Sync between SDM and Catalog, should be independent from analyst Role or BU config54NEW

Maileater to support wild card SSL certificates20NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management

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