CA PAM::. CA SDM WebService CreateRequet INCIDENT - Process Example

Document created by TMACUL Champion on Mar 9, 2017Last modified by TMACUL Champion on Mar 10, 2017
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CA PAM:: How to use Invoke soap Method? 

 

CA PAM::. CA SDM Web Service Login - Process Example 

 

CA PAM::. CA SDM Web Service Logout - Process Example 

 

 

01. WSDL WIZARD

 

02. INLINE TEXT

<createRequest xmlns="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
  <sid>sid__</sid>
  <creatorHandle></creatorHandle>
  <attrVals>
     <string>type</string>
     <string>I</string>

     <string>customer</string>
     <string>customer__</string>

     <string>priority</string>
     <string>priority__</string>
    
     <string>status</string>
     <string>status__</string>
    
     <string>summary</string>
     <string>summary__</string>
    
     <string>description</string>
     <string>description__</string>

     <string>external_system_ticket</string>
     <string>external_system_ticket__</string>

     <string>log_agent</string>
     <string>log_agent__</string>
    
     <string>category</string>
     <string>category__</string>

     <string>assignee</string>
     <string></string>
    
     <string>symptom_code</string>
     <string>symptom_code__</string>
    
     <string>affected_service</string>
     <string>affected_resource__</string>

  </attrVals>
  <attributes></attributes>
  <newRequestHandle></newRequestHandle>
  <newRequestNumber></newRequestNumber>
</createRequest>

 

03Dynamic Parameters

 

The affected_source or affected_rc are using persistent_id (persid) where was requested by DoSelect

How works?

It's Already Done in anothers examples like:

CA PAM::. CA SDM Web Service DoSelect - loc and ca_location 

CA PAM::. CA SDM Web Service DoSelect - chg and prp - Change Category properties 

 

but how ever below a little sample where says how to do:

 

Inline Text for DoSelect method

<impl:doSelect xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
  <sid>sid__</sid>
  <objectType>objectType__</objectType>
  <whereClause>whereClause__</whereClause>
  <maxRows>maxRows__</maxRows>
  <attributes>
     <string>string__</string>
     <string>string2__</string>
     <string>string3__</string>
  </attributes>
</impl:doSelect>

 

Dynamic Parameters:

 

  • Sid
  • objectType
    • "nr"
  • WhereClause
    • "name = 'xyz'"
  • MaxRows
  • String__
    • "persistent_id"
  • String2__
    • "status"
  • String3__
    • "class"

 

know_more.png

CA PAM::. CA SDM Web Service CreateRequest - Process Example 

 

Summary CA Process Automation 

Summary CA Service Management Community 

Service Desk Manager 15 days Implementation 

CABI:: Summary - BOXI for CA SDM 

Summary CA SDM Scoreboard 

 

 

 

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