Customer didn’t receive Course Certificate due to incorrect email address

Document created by SubhashGudise Employee on Jun 13, 2017
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I recently completed an Onsite Course with CA Technologies but didn't receive my course completion certificate.

Possible Reasons:

  • This could be the result of registering with an incorrect email address for the class, or;
  • The course completion has not been updated by a CA Team member to "Attended".


Possible Resolution:

  • Reach out to your regional Education Sales Representative(ESR) who processed your course registration so they can review your account or;
  • Contact CA Customer Assistance to review your account and update if required;
  • Once your email address is updated, please follow the steps on the document link to download your course completion certificate