Knowledge Doc Report:  July, 2017 (Monthly and Quarterly)  CA Service Catalog

Document created by David-Ng Employee on Jul 6, 2017Last modified by David-Ng Employee on Jul 6, 2017
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Hello!  Welcome to July, and the beginning of a new quarter!

 

Starting with this month and quarter, we will be posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular.  This will be presented at the start of every month moving forward.  Every three months, at the start of a new quarter (July, October, January, and April) we will also present materials relevant to the previous quarter that passed.

 

The following documents were published during the month of June, 2017 (10 most recent):

 

The following documents were the most frequently accessed entries during the month of June, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Total

TEC1632599

IE11 update no longer shows catalog screens properly

25

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

24

TEC1821335

Form Caching feature in ehcache.xml and its impact

22

TEC1971132

Performance Tuning Parameters

19

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

18

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

18

TEC1748591

How to create initial notification when creating a ticket in Catalog

17

TEC1154077

Error: "EiamAdmin Password is wrong" and "Please enter a valid EiamAdmin password to connect to the EEM" When running cumulative patch for Service Catalog

15

TEC1094219

Warning: "Invalid file name, does not have valid extension"
Only .gif, .tif, .tiff, .jpg, .jpeg, .png, .bmp, .docx, .xlsx, .pptx, .doc, .xls, .ppt, .zip, .jar, .apk, .rar, .pdf, .txt, .xml, .rtf, .properties, .log, .msg, .html, .avi extensions are allowed

13

TEC1117235

The "Related Ticket" link to go to Service Desk Manager ticket from a request in Service Catalog does not work and the new window appears blank

13

TEC1682115

Error: "Incident Creation process executed with error(s).
Error Message:INVALID AHD05463" in error.log When Creating Request from Unified Self-Service

13

TEC1140777

How can I add CSS formatting to Catalog forms?

12

TEC1267716

How to leverage the sample API Plug-ins for use as a template.

12

TEC1362235

How to know Apache Tomcat version included in CA Service Catalog

12

TEC1847178

enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose

12

 

The following documents were published or updated during the most recent quarter, FY 2018 Q1, April – June 2017 (15 most popular by hit count):

 

The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q1, April – June 2017 (top 15 by hit count):

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