Knowledge Doc Report:  August, 2017 (Monthly)  CA IT Asset Manager

Document created by David-Ng Employee on Aug 4, 2017
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Hello!  Welcome to August!

 

The following documents were published during the month of July, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1601802

After changing field labels, when we export the search to a csv file, the data is misaligned in the data file.  Our field labels contain special characters, like a '/'.   Export to csv fails

TEC1564838

APM SAM Integration - NTLM

TEC1750929

APPLYPTF errors when applying asset viewer patch RO86179 onto our CA Asset Portfolio Management server

TEC1541343

Can we upgrade the version of Tomcat used by CABI 4.1 SP3?

TEC1411042

Cannot look-up legal document using a newly created legal document template

TEC1073307

Duplicate Contact-Role issue

TEC1156556

I set up IT Asset Manager 14.1 for Single Sign on but the login window still comes up. Why is this still appearing?

TEC1280578

In CA Asset Portfolio Management, the Change Asset Model functionality is not working properly.

TEC1944653

In CA Software Asset Manager, when I try to choose an application role, there are some that are not available. Why are they not available to choose?

TEC1755488

Only [Header] [Footer] are shwoing in the ITAMService.log and the ITAMClient.log

TEC1039686

Processor speed is different between SAM and APM

TEC1089616

SAM - Master Catalog Upload

TEC1743548

The audit trail for the lifecycle status field does not appear to show all the field changes

TEC1058142

The Software Asset Manager to Asset Portfolio Management integration is not working.  Device updates or inserts are not syncronizing from SAM to APM.

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

 

 

The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Total

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

393

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

136

TEC1272297

Zend Guard Run-time support missing!

112

TEC481156

'REGEDIT' is not recognized error when running a batch file

87

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

67

TEC1173404

Validation of Anti-XSRF token failed.

55

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

51

TEC1454583

In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.

46

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

44

TEC612321

'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.

40

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

37

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

36

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

32

TEC257378

"Unexpected Error -2147467259/Oracle error message"

29

TEC1002715

Unable to run BOXI report.  Error : The Database SQL Generation parameter file could not be loaded (<Server Name>, OLEDB) . (Error:INF)

28

 

Tech Doc of The Month:

Tech Doc IDTEC608488

Title:  ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security

 

Scenario:  When logging into CA Asset Portfolio Management (APM) 12.9 or 14.x, the ITAMClient.log displays the error: FATAL CA.Common.Web - Error initializing EEM (eiam.config) System.Security.SecurityException: The source was not found, but some or all event logs could not be searched. To create the source, you need permission to read all event logs to make sure that the new source name is unique. Inaccessible logs: Security

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