Hello! Welcome to August!
The following documents were published during the month of July, 2017 (15 most recent):
Tech Doc #
After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails
APM SAM Integration - NTLM
APPLYPTF errors when applying asset viewer patch RO86179 onto our CA Asset Portfolio Management server
Can we upgrade the version of Tomcat used by CABI 4.1 SP3?
Cannot look-up legal document using a newly created legal document template
Duplicate Contact-Role issue
I set up IT Asset Manager 14.1 for Single Sign on but the login window still comes up. Why is this still appearing?
In CA Asset Portfolio Management, the Change Asset Model functionality is not working properly.
In CA Software Asset Manager, when I try to choose an application role, there are some that are not available. Why are they not available to choose?
Only [Header] [Footer] are shwoing in the ITAMService.log and the ITAMClient.log
Processor speed is different between SAM and APM
SAM - Master Catalog Upload
The audit trail for the lifecycle status field does not appear to show all the field changes
The Software Asset Manager to Asset Portfolio Management integration is not working. Device updates or inserts are not syncronizing from SAM to APM.
Upgrading CA SAM 4.2.x to PHP7
The following documents were the most frequently accessed entries during the month of July, 2017 (top 15 by hit count):
Tech Doc #
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
ITAM 12.7 - APM 12.6 Install Tips
Zend Guard Run-time support missing!
'REGEDIT' is not recognized error when running a batch file
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
Validation of Anti-XSRF token failed.
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.
Patch applied but not showing within Control Panel / Programs / View installed updates.
'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
"Unexpected Error -2147467259/Oracle error message"
Unable to run BOXI report. Error : The Database SQL Generation parameter file could not be loaded (<Server Name>, OLEDB) . (Error:INF)
Tech Doc of The Month:
Tech Doc ID: TEC608488
Title: ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security
Scenario: When logging into CA Asset Portfolio Management (APM) 12.9 or 14.x, the ITAMClient.log displays the error: FATAL CA.Common.Web - Error initializing EEM (eiam.config) System.Security.SecurityException: The source was not found, but some or all event logs could not be searched. To create the source, you need permission to read all event logs to make sure that the new source name is unique. Inaccessible logs: Security