To: CA MIM™ Resource Sharing for z/OS Customers
From: The CA Technologies MIM™ Resource Sharing for z/OS Product Team
Subject: End of Service Announcement for CA MIM™ Resource Sharing 12.1 for z/OS
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at https://support.ca.com, please consider this email your written notification that we are discontinuing technical support for CA MIM™ Resource Sharing (CA MIM) 12.1 for z/OS on November 30, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA MIM for z/OS. After November 30, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time we encourage you to plan for the migration to CA MIM 12.5 0000 for z/OS 0000 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA MIM, please visit the CA MIM product pages at CA Support Online (https://support.ca.com).
As CA Technologies would like to make your upgrade to CA MIM 12.5 0000 for z/OS as straightforward as possible, we are offering the following:
- 12.5 0000 of CA MIM for z/OS, at no charge, as long as you have an active maintenance contract for CA MIM for z/OS. Documentation to help you prepare for your upgrade to 12.5 0000 can be viewed on the CA MIM pages at CA Support Online (https://support.ca.com/) or at the CA MIM for z/OS documentation site at https://docops.ca.com.
- Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services. Please contact your CA account representative to receive a quote for such services.
- Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).
- CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit our website, CA Support Online (https://support.ca.com/) for more information.
Thank you for your business.