|Error / Problem|
When attempting to upload a file to a case you might encounter this error message:
Operation failed: You do not have the required permissions to perform this operation.
Please retry the upload ensuring you first doubleclick on to "Files from Customer" and see the path ( red box below). Then upload.
|If the above steps do not work or you cannot see the "Files from Customer" folder, please contact Customer Care.|
|How to upload a file to a case|