Operation failed error when uploading files to a case.

Document created by websh01 Employee on Sep 1, 2017Last modified by wilel05 on Sep 5, 2017
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Error / Problem

When attempting to upload a file to a case you might encounter this error message:

Operation failed: You do not have the required permissions to perform this operation.

 

Screenshot of Error:

 

Resolution

Please retry the upload ensuring you first doubleclick on to "Files from Customer" and see the path ( red box below). Then upload.

 

Additional Information
If the above steps do not work or you cannot see the "Files from Customer" folder, please contact Customer Care.

 

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