Knowledge Doc Report:  September, 2017 (Monthly)  CA IT Asset Manager

Document created by David-Ng Employee on Sep 6, 2017Last modified by David-Ng Employee on Sep 6, 2017
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Hello!  Welcome to September!

 

The following documents were published during the month of August, 2017 (16 most recent):

Tech Doc #

Doc Name

TEC1365032

CA Software Asset Manager and Java requirements

TEC1172685

Event service error object reference not set to instance of an object at CA.Applications.WorkFlowProviders.OEM.Process.OEMExecutionStatus.GetExecutionStatus

TEC1182735

Field labels in the Add Existing field wizard do not reflect the current names.  We have renamed the fields.

TEC1755238

I would like a role that can modify searches without Configure On|Off access.

TEC1026119

In CA Asset Portfolio Management, company normalization rules are not working.  Data importer continues to error with no company found.

TEC1653518

In CA Asset Portfolio Management, system model normalization is not working when adding assets and models with hardware reconciliation

TEC1513919

In CA Asset Portfolio Manager (APM), when selecting  the asset viewer - owned information link, it errors with: TCPIP connection to the host failed.

TEC1514963

ITAM Versioning History in SDM

TEC1155634

License import fails with ASP 0 error message and control_data_import displays a locked status

TEC1658255

operating system field is not populating from SCCM to SAM

TEC1694594

The file named create_events_OEM_contactid.sql is missing from the CA Asset Portfolio Management 14.1 C4 patch

TEC1543148

Unable to de-authorize a user from the CA Asset Portfolio Management application

TEC1580344

Upgrading a new SAM server.  Unable to apply the
 SAMImportExport.exe from the APM 12.9, C4 patch.

TEC1083444

We recently upgrade from SAM 4.1.5 to SAM 4.2.2. We have a new cron job, process queued requests, and it's set to disabled.
Should it be enabled?

TEC1349739

When running Compliance in CA Software Asset Manager downgrade path are not being applied.

TEC1362737

Who is responsible for maintaining the Operating System table?

 

The following documents were the most frequently accessed entries during the month of August, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Total

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

468

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

115

TEC481156

'REGEDIT' is not recognized error when running a batch file

110

TEC1272297

Zend Guard Run-time support missing!

98

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

97

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

79

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

72

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

70

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

52

TEC1173404

Validation of Anti-XSRF token failed.

51

TEC1264447

ITAM 14.1 - Steps to reset uapmadmin password

43

TEC612321

'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.

42

TEC257378

"Unexpected Error -2147467259/Oracle error message"

32

TEC1002715

Unable to run BOXI report.  Error : The Database SQL Generation parameter file could not be loaded (<Server Name>, OLEDB) . (Error:INF)

28

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

27

 

Tech Doc of The Month:

 Tech Doc IDTEC597390

Title:  Error assigning a linked field: The message received from the server could not be parsed.

 

Scenario:  Trying to assign a value to a linked field. Getting error:

 

Sys.WebForms.PageRequestManagerParserErrorException: The message received from the server could not be parsed. Common causes for this error are when the response is modified by calls to Response.Write(), response filters, HttpModules, or server trace is enabled.

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