Hello! Welcome to September!
The following documents were published during the month of August, 2017 (16 most recent):
Tech Doc #
CA Software Asset Manager and Java requirements
Event service error object reference not set to instance of an object at CA.Applications.WorkFlowProviders.OEM.Process.OEMExecutionStatus.GetExecutionStatus
Field labels in the Add Existing field wizard do not reflect the current names. We have renamed the fields.
I would like a role that can modify searches without Configure On|Off access.
In CA Asset Portfolio Management, company normalization rules are not working. Data importer continues to error with no company found.
In CA Asset Portfolio Management, system model normalization is not working when adding assets and models with hardware reconciliation
In CA Asset Portfolio Manager (APM), when selecting the asset viewer - owned information link, it errors with: TCPIP connection to the host failed.
ITAM Versioning History in SDM
License import fails with ASP 0 error message and control_data_import displays a locked status
operating system field is not populating from SCCM to SAM
The file named create_events_OEM_contactid.sql is missing from the CA Asset Portfolio Management 14.1 C4 patch
Unable to de-authorize a user from the CA Asset Portfolio Management application
Upgrading a new SAM server. Unable to apply the
We recently upgrade from SAM 4.1.5 to SAM 4.2.2. We have a new cron job, process queued requests, and it's set to disabled.
When running Compliance in CA Software Asset Manager downgrade path are not being applied.
Who is responsible for maintaining the Operating System table?
The following documents were the most frequently accessed entries during the month of August, 2017 (top 15 by hit count):
Tech Doc #
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
ITAM 12.7 - APM 12.6 Install Tips
'REGEDIT' is not recognized error when running a batch file
Zend Guard Run-time support missing!
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
Patch applied but not showing within Control Panel / Programs / View installed updates.
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
Validation of Anti-XSRF token failed.
ITAM 14.1 - Steps to reset uapmadmin password
'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.
"Unexpected Error -2147467259/Oracle error message"
Unable to run BOXI report. Error : The Database SQL Generation parameter file could not be loaded (<Server Name>, OLEDB) . (Error:INF)
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
Tech Doc of The Month:
Tech Doc ID: TEC597390
Title: Error assigning a linked field: The message received from the server could not be parsed.
Scenario: Trying to assign a value to a linked field. Getting error:
Sys.WebForms.PageRequestManagerParserErrorException: The message received from the server could not be parsed. Common causes for this error are when the response is modified by calls to Response.Write(), response filters, HttpModules, or server trace is enabled.