What you may have missed in the CA Service Management Community! August 2017

Document created by Chris_Hackett Employee on Sep 11, 2017Last modified by Chris_Hackett Employee on Sep 11, 2017
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

 

 

CA World '17 Registration 

 

Come join us at CA World ’17 and experience why thousands will be attending!

 

CA World is the one place where CA Technologies brings our customers and partners together to learn, network and engage with one another.

 

It’s the place to learn how to give your business an edge in a software-driven world.

 

Just some of what you will get at CA World ’17 to increase your competitive advantage includes:

  • Two full days of Pre-Conference Education, at no additional cost
  • Product certification opportunities, including CA Agile Academy classes
  • Product demos and hands-on labs
  • Insightful presentations and interactive sessions
  • Inspiring keynotes with thought leaders and luminaries
  • Rich networking opportunities to connect with peers

 

The CA World 2017 Service & Asset Management Program Guide is HERE!!! 

 

UPCOMING EVENTS

 

CA Service Management askCA: A Live Online Chat (September 2017) 

 

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via askCA (formerly Office Hours) for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, September 14th @ 10 AM ET. 

 

RSVP and Add to Your Calendar HERE: CA Service Management askCA: A Live Online Chat (September 2017) 

 

The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!

 

DID YOU MISS?

 

CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM – August 29th 11:00AM ET 

Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager

This session takes a deep look into how to best leverage CA IT Asset Manager - Asset Portfolio Management to more effectively manage your hardware assets. You will not only learn about how to better use the core features, but you'll also get into the nitty gritty of how to employ some of the more obscure capabilities that could provide significant return on your efforts.

Presented by Kim Rasmussen, Engineering Services (CA)

 

Replay: Replay - CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM 

Presentation: Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager 

 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (September 8 - September 15) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

CA Business Service Insight 8.3.5 Cumulative Patch 3 Now Available 

Updates to Aging Ideas – Planned for Aug 31st 

The CA World 2017 Service & Asset Management Program Guide is HERE!!! 

Knowledge Doc Report:  August, 2017 (Monthly)  CA IT Asset Manager 

Knowledge Doc Report:  August, 2017 (Monthly)  CA Service Desk Manager 

link_C#.zip 

Check out the video on CA Service Management Release Highlights from 14.1 – 17.0  

Log Comment and Manual Notify from Edit in List 

Knowledge Doc Report:  September, 2017 (Monthly)  CA Service Desk Manager 

Knowledge Doc Report:  September, 2017 (Monthly)  CA IT Asset Manager 

Knowledge Doc Report:  September, 2017 (Monthly)  CA Service Catalog 

CA USS::. Unified Self Service Authentication without EEM - Como Remover autenticação do EEM 

Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager 

Export files won't open after installing CP4 for CA Service Desk Manager 14.1 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (August 2017) 

Gartner Gives CA ITAM Highest Ratings for Software Asset Management 

Courtesy Announcement for CASM Customers - CA Process Automation 4.2 SP02 Release End of Service 

SDM 17, IIS 8.5 and "Error 404" 

CA Jasper Server - Ad Hoc View Filter 

Tip: HTML message text missing from Notification History and NX_INSERT_NLH_MSG_HTML 

Introducing the new support.ca.com  

 

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

Update Common Installer error messages1NEW

CA Service Management Off line recovery work3NEW

line up 3 or 4 text boxes per row (horizontally) in the form4NEW

CA Service Management Mobile Group Task0NEW

Weight User Survey Like Risk Survey3NEW

Multiple file upload in employee interface24UNDER REVIEW

Disaster Recovery approaches for Service Management products63UNDER REVIEW

Avoiding NX_CMDB_VISUALIZER being overwritten after pdm_configure4UNDER REVIEW

Enhance printing options and allow export of Visualizer images1NOT PLANNED

CMDB Graphs Shared between users2NOT PLANNED


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the
CA Service Management   discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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