Tech Tips: Enterprise Dashboard Error [Thread-18] Timeout: Pool empty. Unable to fetch a connection in 30 seconds, none available

Document created by MarcyNunns Employee on Sep 18, 2017Last modified by MarcyNunns Employee on Nov 7, 2017
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Issue
Enterprise Dashboard is getting hung up from time to time.

Getting this error in the enterprisedashboard.log file:
2017-09-05 05:01:02,051Z (01:01) [Thread-18] ERROR org.hibernate.engine.jdbc.spi.SqlExceptionHelper - [Thread-18] Timeout: Pool empty. Unable to fetch a connection in 30 seconds, none available[size:100; busy:100; idle:0; lastwait:30000].
2017-09-05 05:01:02,051Z (01:01) [Thread-18] ERROR com.ca.dradis.BeanProcessor - Exception

org.hibernate.exception.GenericJDBCException: could not prepare statement


Environment
DevTest 10.1.0


Cause
Enterprise Dashboard losing connection to the external database.

 

Resolution
Please open a new Support Case.  Refer to Defect DE316515.

In the support case please provide the following information:
1. What external database you are using with DevTest.
2. How many Registries are connected to your Enterprise Dashboard?
3. How many users are using DevTest in this environment?


KB: TEC1730958 

Enterprise Dashboard Error [Thread-18] Timeout: Pool empty. Unable to fetch a connection in 30 seconds, none available

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