Support Online - How to Create Product Notifications and Alerts

Document created by casra05 Employee on Sep 29, 2017Last modified by wilel05 on Sep 29, 2017
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Introduction: If you would like to receive product notifications for things like: new product releases, patches, or critical alerts, follow the steps below to get started.

 

1) Log into https://support.ca.com

2) Click on "My Account" , then "Profile"

3) A New page will open, make sure you are on the "CA Support" tab, then click on  " Show My Notifications"

4) A new screen below will appear, scroll down the list and select the products that you would like to receive notification or select the top box under each area to receive notifications for all of your entitled products.

  •  Critical Alert: Defined as a high impact and/or pervasive software problem that has been determined to be critical to the operation of the product, or major impact to the customer's environment, or may negatively impact a large amount of customers.  
  • Advisory: Defined as a moderate or low impact and/or non-pervasive software problem that has been determined to effect the operation of the product in one or more of our customer's environments.     
  • Product Update: Defined as informing customers of product news.

 

 

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