Knowledge Doc Report:  October, 2017 (Monthly and Quarterly)  CA IT Asset Manager

Document created by David-Ng Employee on Oct 5, 2017Last modified by David-Ng Employee on Oct 5, 2017
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Hello!  Welcome to October, and the beginning of a new quarter!

 

The following documents were published or updated during the month of September, 2017 (15 most recent):

Tech Doc #

Doc Name

TEC1321662

Unable to use e-mail templates functionality from CA SAM

TEC1228022

How to Authorize a New User in CA Asset Portfolio Management

TEC1981155

I would like to backup a IT Asset Manager Data Importer job and move it to a production environment. How do I do that?

TEC1622579

Unable to login after upgrade.

TEC1125366

Adding attachments to ITAM Legal Doc via WebServices call

TEC1536031

Our export, data importer and event services will not stay started.  The logs shows the error:  The remote certificate is invalid according to the validation procedure

TEC1789818

Developing web services programs for CA Asset Portfolio Management and our extended fields are not visible in the WSDL

TEC1919952

Where is the install documentation for CA Asset Portfolio Management 14.1?  or 17.0?

TEC1154817

When editing an asset, an error appears "Another user updated this record after it was loaded".

TEC1072977

Our operating system fields are not updated from SAM to APM

TEC1750691

How to clear the contact userid/name on an asset using the ITAM data importer utility?

TEC1752172

Can IT Asset Manager 17.0 be run on an MDB database with Service Desk Manager 14.1?

TEC1755238

I would like a role that can modify searches without Configure On|Off access.

TEC1155634

License import fails with ASP 0 error message and control_data_import displays a locked status

TEC1658255

operating system field is not populating from SCCM to SAM

 

The following documents were the most frequently accessed entries during the month of September, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

371

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

152

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

126

TEC1272297

Zend Guard Run-time support missing!

104

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

94

TEC481156

'REGEDIT' is not recognized error when running a batch file

87

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

83

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

78

TEC1173404

Validation of Anti-XSRF token failed.

77

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

71

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

66

TEC612321

'A Java Exception has Occurred'

54

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

45

TEC608488

ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security

41

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

37

 

The following documents were published or updated during the most recent quarter, FY 2018 Q2, July – Sept 2017 (15 most popular by hit count):

Tech Doc #

Doc Name

TEC612321

'A Java Exception has Occurred'

TEC1582072

Upgrading CA SAM 4.2.x to PHP7

TEC1564353

Steps to configure the CA Asset Portfolio Management 12.9 or 14.1 application to connect to a new database

TEC1564838

APM SAM Integration - NTLM

TEC1058142

The Software Asset Manager to Asset Portfolio Management integration is not working.  Device updates or inserts are not syncronizing from SAM to APM.

TEC1365032

CA Software Asset Manager and Java requirements

TEC1039686

Processor speed is different between SAM and APM

TEC1172685

Event service error object reference not set to instance of an object at CA.Applications.WorkFlowProviders.OEM.Process.OEMExecutionStatus.GetExecutionStatus

TEC1182735

Field labels in the Add Existing field wizard do not reflect the current names.  We have renamed the fields.

TEC1601802

After changing field labels, when we export the search to a csv file, the data is misaligned in the data file.  Our field labels contain special characters, like a '/'.   Export to csv fails

TEC1089616

SAM - Master Catalog Upload

TEC1083444

We recently upgrade from SAM 4.1.5 to SAM 4.2.2. We have a new cron job, process queued requests, and it's set to disabled.
Should it be enabled?

TEC1411042

Cannot look-up legal document using a newly created legal document template

TEC1513919

In CA Asset Portfolio Manager (APM), when selecting  the asset viewer - owned information link, it errors with: TCPIP connection to the host failed.

TEC1944653

In CA Software Asset Manager, when I try to choose an application role, there are some that are not available. Why are they not available to choose?

 

The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q2, July – Sept 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC482475

"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.

926

TEC597832

ITAM 12.7 - APM 12.6 Install Tips

357

TEC481156

'REGEDIT' is not recognized error when running a batch file

247

TEC1272297

Zend Guard Run-time support missing!

242

TEC1339532

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

229

TEC1173404

Validation of Anti-XSRF token failed.

175

TEC1538342

Patch applied but not showing within Control Panel / Programs / View installed updates.

174

TEC475720

Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.

172

TEC566166

Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)

169

TEC497507

Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.

150

TEC1193892

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

144

TEC612321

'A Java Exception has Occurred'

126

TEC575144

Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2

80

TEC257378

"Unexpected Error -2147467259/Oracle error message"

78

TEC597390

Error assigning a linked field: The message received from the server could not be parsed.

77

 

 

Tech Doc of The Month:

Tech Doc IDTEC1125366

Title:  Adding attachments to ITAM Legal Doc via WebServices call

Scenario:  Where to find information on how to upload files to ITAM and link/add them as attachments to Legal Documents via the ITAM WebServices

Attachments

    Outcomes