What you may have missed in the CA Service Management Community! September 2017

Document created by Chris_Hackett Employee on Oct 11, 2017
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

 

 

CA World '17 Registration 

 

Come join us at CA World ’17 and experience why thousands will be attending!

 

CA World is the one place where CA Technologies brings our customers and partners together to learn, network and engage with one another.

 

It’s the place to learn how to give your business an edge in a software-driven world.

 

Just some of what you will get at CA World ’17 to increase your competitive advantage includes:

  • Two full days of Pre-Conference Education, at no additional cost
  • Product certification opportunities, including CA Agile Academy classes
  • Product demos and hands-on labs
  • Insightful presentations and interactive sessions
  • Inspiring keynotes with thought leaders and luminaries
  • Rich networking opportunities to connect with peers

 

The CA World 2017 Service & Asset Management Program Guide is HERE!!! 

 

UPCOMING

 

CA Service Management askCA: A Live Online Chat (October 2017) 

 

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via askCA (formerly Office Hours) for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, October 12th @ 10 AM ET. 

 

RSVP and Add to Your Calendar HERE: CA Service Management askCA: A Live Online Chat (October 2017) 

 

CA ITSM Community Webcast - Drive ITSM Maturity and Increase User Adoption with CA Service Catalog – October 31st 11:00AM ET 

 

Drive ITSM Maturity and Increase User Adoption with CA Service Catalog

 

CA Service Catalog is a free capability of CA Service Management, but are you getting all the value you can from it? Are you even using it? This session will look at the value CA Service Catalog can bring to your organization, how it can drive user adoption and satisfaction and increase your shop’s ITSM maturity. You will learn about such topics as how to use Service Catalog as the front-end for all kinds of request activities - both technical and non-technical, how it plays with Unified Self-service, how to leverage CA Process Automation to increase the catalog’s value, using CA Service Desk Manager and CA IT Asset Manager in conjunction with the catalog for fulfillment activities, and more.

 

Speaker: John Weston, Sr. Principal Consultant, CA Technologies

 

RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Drive ITSM Maturity and Increase User Adoption with CA Service Catalog – October 31st 11:00AM ET 

 

 

The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!

 

DID YOU MISS?

 

CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM – August 29th 11:00AM ET 

Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager

This session takes a deep look into how to best leverage CA IT Asset Manager - Asset Portfolio Management to more effectively manage your hardware assets. You will not only learn about how to better use the core features, but you'll also get into the nitty gritty of how to employ some of the more obscure capabilities that could provide significant return on your efforts.

Presented by Kim Rasmussen, Engineering Services (CA)

 

Replay: Replay - CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM 

Presentation: Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager 

 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (October 6 - October 13) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

Seven Steps to Continuous Service Improvement (and How to Integrate CSI into a Scrum Framework) 

CA Service Management 14.1 Cumulative Patch 4 Roll-up #1 (14.1.04.1) is now available 

Knowledge Doc Report:  October, 2017 (Monthly and Quarterly)  CA Service Catalog 

Knowledge Doc Report:  October, 2017 (Monthly and Quarterly)  CA IT Asset Manager 

Knowledge Doc Report:  October, 2017 (Monthly and Quarterly)  CA Service Desk Manager 

SAM Installation Script 

CA ITSM - Ask a Question, Get an Answer (October 6 - October 13) 

CA SDM Loading model pdm_load 

pdm_extract ==> pdm_load  

CA SDM::.SPEL::. delete_animator() 

sitemods.js 

CA_SDM_Integrations_Vol_3_ENU.pdf 

CA SDM::. CUM4 RO80229 for Conventional Configuration 

Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager 

CA USS::. Unified Self Service Authentication without EEM - Como Remover autenticação do EEM 

The Advantages of Upgrading Your Software 

CA SAM Master Catalog 5.0.5 Available 

Tip: How to Archive and Purge a specific ticket, in Service Desk Manager. 

Boxi Report(Multi Tenancy) 

Replay - CA ITSM Community Webcast - Tips and Tricks to Successfully Manage Your Hardware Assets with CA ITAM 

CA Business Service Insight 8.3.5 Cumulative Patch 3 Now Available

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

MTOM ENCODING FOR ATTACHMENTS24DELIVERED

Direct paste of screenshots96WISH-LISTED

Make access to "Saved Searches" depend on Role/Access Type security, in SDM10NOT PLANNED

CA Service Management Mobile Group Task1NEW

View "My Group Task" in mobile application5UNDER REVIEW

Service Desk Mobile Enhancements30UNDER REVIEW

attach original mail in the reply when maileater fails to create/update a ticket16UNDER REVIEW

Conditional property list57WISH-LISTED

Provide BREL attributes to be added for Edit in List feature2UNDER REVIEW

Service Catalog Servicedesk Category mapping60WISH-LISTED


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the
 CA Service Management   discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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