Tech Tips: Troubleshooting why unauthorized users showing up in the DevTest Usage Audit Report when LDAP being used

Document created by MarcyNunns Employee on Dec 20, 2017
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Introduction
We have users that have either left our company or moved to other projects not using DevTest, but still showing on the Usage Audit Report.

 

Background
Using LDAP authentication with the authentication-providers.xml file.

 

Environment
All supported DevTest release and platforms.

 

Instructions
In the authentication-providers.xml file, if autoAddUsers="true", when LDAP users login to the Portal, their user will get added to the ACL tables. You can view the users from the Portal. Provided you have the permissions to view users, click Settings, Access Control, Users. Even if you delete the user, if a user is showing up on the Usage Audit Report, then someone is using that deleted user to access DevTest and it will get added back to the ACL tables again.

You will need to have the unauthorized user deleted from the LDAP server.

 

We also provide authentication to login with the built-in users we deliver with DevTest:

admin, caipower, svpower, tpower, devtest, sysadmin and guest

 

If you do not want the built-in users to be used and only LDAP users to login to DevTest, then remove, or comment out, this provider from the authentication-providers.xml file:

 

<authentication-provider
name="ITKO Authentication Module"
type="Legacy"
enabled="true"
defaultRole="Guest"/>


Additional Information
If still having a problem with users accessing DevTest, then please open a CA Support case.

 

KB: https://support.ca.com/us/knowledge-base-articles.TEC1808435.html

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