Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA Service Catalog

Document created by David-Ng Employee on Jan 4, 2018
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Hello!  Welcome to January, and the beginning of a new quarter!

 

The following documents were published during the month of December, 2017 (15 most recent):

 

Tech Doc #

Doc Name

TEC1031521

Unable to modify the event rules notification actions even with administration access.

TEC1680876

In the IE browser, there is no error.
But in Chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL.

TEC1135254

Unable to login into CA Service Catalog due to authorization issue

TEC1756714

Service Catalog widgets do not work properly in Sharepoint 2016.

TEC1940428

Does catalog has REST API  ?

TEC1351874

Service Catalog single sign-on using NTLM not working for all users.

TEC1894425

How to create bulk users in catalog application

TEC1971132

Performance Tuning Parameters for Service Catalog

TEC1811256

Unified Self-Service (USS) showing wrong date format in a form from Service Catalog

TEC1880595

Does Service Catalog 17.0 supports SAML authentication?

TEC1422392

How to install and use a CA Certificate (.pfx) using Service Catalog 17.0?

TEC1296423

Error: "The specified port 8080 is already in use Address already in use: JVM_Bind" When Installing Service Catalog

TEC1248525

Disabled form fields are enabled when a user uses the "override" functionality in Service Catalog.

TEC1847178

enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose

TEC1384966

Change 'No Offerings' to display an image

 

 

The following documents were the most frequently accessed entries during the month of December, 2017 (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC1465331

"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

202

TEC1846647

How to explicitly block  HTTP method PUT or DELETE from Tomcat used by catalog ?

158

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

47

TEC1916899

How to check whether  HTTP method PUT or DELETE from Tomcat used by catalog is blocked or not ?

42

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

28

TEC1847178

enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose

26

TEC1585317

Download the latest cazipxp.exe file.

25

TEC1971132

Performance Tuning Parameters for Service Catalog

24

TEC1509224

High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager

21

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

20

TEC1643872

How to upgrade catalog's tomcat version to tomcat 7.0.75  and up

19

TEC1267716

How to leverage the sample API Plug-ins for use as a template.

17

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

16

TEC1261031

Download the latest applyptf utility.

15

TEC1422392

How to install and use a CA Certificate (.pfx) using Service Catalog 17.0?

15

 

 

The following documents were published during the most recent quarter, FY 2018 Q3, October – December 2017  (15 most popular by hit count):

Tech Doc #

Doc Name

TEC1465331

"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

TEC1971132

Performance Tuning Parameters for Service Catalog

TEC1847178

enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose

TEC1643872

How to upgrade catalog's tomcat version to tomcat 7.0.75  and up

TEC1492695

How to check tomcat version that catalog is using ?

TEC1296423

Error: "The specified port 8080 is already in use Address already in use: JVM_Bind" When Installing Service Catalog

TEC1422392

How to install and use a CA Certificate (.pfx) using Service Catalog 17.0?

TEC1909527

Where  to  download service catalog product installation images (i.e.  .ISO files ) ?

TEC1680876

In the IE browser, there is no error.
But in Chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL.

TEC1558921

How to Install Internet Explorer DLL or OCX

TEC1967948

How to restore Offerings deleted manually from Catalog's UI?

TEC1888178

Where   can I find and  download service catalog published patches   ? 

TEC1384966

Change 'No Offerings' to display an image

TEC1907979

How can I customize the error messages displayed in the user interface of Service Catalog?

TEC1351874

Service Catalog single sign-on using NTLM not working for all users.

 

The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q3, October – December 2017  (top 15 by hit count):

Tech Doc #

Doc Name

Hit Count

TEC1846647

How to explicitly block  HTTP method PUT or DELETE from Tomcat used by catalog ?

430

TEC1465331

"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

421

TEC616756

How to Convert a .pfx Certificate to a Java Keystore.

192

TEC1916899

How to check whether  HTTP method PUT or DELETE from Tomcat used by catalog is blocked or not ?

178

TEC1585317

Download the latest cazipxp.exe file.

130

TEC549795

How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

107

TEC1971132

Performance Tuning Parameters for Service Catalog

97

TEC1847178

enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose

80

TEC1509224

High usage of java.exe process at Service Catalog server when integrated to Service Desk Manager

64

TEC1821335

Form Caching feature in ehcache.xml and its impact

59

TEC1267716

How to leverage the sample API Plug-ins for use as a template.

57

TEC1261031

Download the latest applyptf utility.

55

TEC1568085

how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly

54

TEC1247769

The EEM service 'CA Directory - itechpoz' does not start.

53

TEC1362235

How to know Apache Tomcat version included in CA Service Catalog

49

 

Tech Doc of The Month:

Tech Doc IDTEC1060968

Title:  In Service Catalog, how can we add a Category Subclass to the pre-defined list?

 

Scenario:  When defining a service option, you can select from the Category, Category Class and Category Subclass drop-downs. These are pre-populated with various values. How can we add to these?

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