CA Service Management

Hi, SELECT dbo.act_log.description as Description, ca_contact_1.last_name AS "Group", dbo.call_req.ref_num as Ticketnumber, dbo.ca_contact.last_name as LastName, dbo.ca_contact.first_name as GroupMember FROM dbo.act_log INNER JOIN ...

Hi Stuart, You need to calculate the number of seconds from 1970 January 1st to 7 days before Current datetime and compare this number with the act_log system_time. You use a combination of the following sql functions to obtain this number: The ...

Hi Team, How can I configure email-based approval at the service desk? Our requirement is when a new ticket is created and the category is server then an email will send to the requester's manager. The email body should contain the ticket number, ...

March 15, 2023 To: CA Service Management Customers From: CA Service Management Product Team Subject: General Availability Announcement for CA Service Management 17.3 Roll-Up 21 On behalf of Broadcom, we appreciate ...