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  • Hello, The aforementioned KB Article " Can't attach files using employee interface on linux environment " pertained to an older release of SDM 17.1, which has been out of support for some time now. Please verify if you are seeing this issue with attachments ...

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    RE: forms

    You must go to Administrator tab > Service Desk > Request/inicident/problems > Area Choose one category or create one. On category detail form > General tab > Propriets tab You must add properties values, when you choose ...

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  • Hi, in a CA Service Management environment (17.3 RU17) searching for the word Dienste gives different results if you compare between KnowledgeSearch in SDM-GUI, xFlow-Search and ServicePoint-Search. We get 3 different results. I already tried pdm_k_reindex ...

  • Hi Team, I have set up CA SDM 17.3 on windows server 2016. Mailserver has been configured and incidents and Requests have been creating/updating successfully with Email. I have created a custom dropdown field (zserver_type, SREL to zsp_server_type ...