CA Service Management

 View Only

Welcome to the Service Management Community!

Search Community

Latest Discussions

  • Hi, SELECT dbo.act_log.description as Description, ca_contact_1.last_name AS "Group", dbo.call_req.ref_num as Ticketnumber, dbo.ca_contact.last_name as LastName, dbo.ca_contact.first_name as GroupMember FROM dbo.act_log INNER JOIN ...

  • Hi Stuart, You need to calculate the number of seconds from 1970 January 1st to 7 days before Current datetime and compare this number with the act_log system_time. You use a combination of the following sql functions to obtain this number: The ...

    1 person recommends this.

Unanswered Threads

  • Hi Team, How can I configure email-based approval at the service desk? Our requirement is when a new ticket is created and the category is server then an email will send to the requester's manager. The email body should contain the ticket number, ...

  • March 15, 2023 To: CA Service Management Customers From: CA Service Management Product Team Subject: General Availability Announcement for CA Service Management 17.3 Roll-Up 21 On behalf of Broadcom, we appreciate ...