CA Service Management

Welcome to the Service Management Community!

What's New

  • Service Management Community Homepage Redesigned!

    We've redesigned the community homepage to add useful links in an easy-to-digest format: big buttons!

    Please give the links above a try and let us know (via support case) if there's anything else you're looking for and can't find. We want to make sure that our customers are finding the information they need!

Latest Discussions

  • Hi Jason, You can simply restrict the view based on category, i.e. Incident/Problem/Request Area. So you would allow IT group to only see tickets that belong to specific categories/areas or groups even. Same applies to the other 'organization', they ...

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    RE: Service Point

    Hi Stephanie, Have a look at the below link in the Tech Docs, which does a good intro of ServicePoint, where it fits in and some usage/admin tips. There are also some videos to look at... https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/service-point.html ...

Unanswered Threads

  • Has anyone recreated the old out of the box SAP survey reports in Jaspersoft (Insights or Studio)? The report name for the SAP reports are: Survey Details Survey Summary Survey Summary with Comments ------------------------------ Thanks, D'Arcey -- ...

  • Is it possible to add a similar MOD file such cr_site.mod for Requests to Knowledge Documents? For Requests, we add the cr_site.mod and the corresponding SPL files under NXROOT\site\mods\majic We are exploring a customization to increase the Review ...

Latest Blog Posts

  • Dear Community Member,   As you may have noticed that we have been in the process of renaming our Service Management products to Clarity Service Management in an effort to unify and streamline our product brand names. But many of you – our customers ...

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  • Welcome to this discussion of ITSM in Non-IT use – today’s focal point is ‘Human Resources’. Earlier, we have discussed how service management can expand into enterprise management in general (you can read it here ) , and listen to the recording ...

    3 people recommend this.

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