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    RE: Unable to upload attachment using employee role ...

    By: David Ng , yesterday

    Hello, The aforementioned KB Article " Can't attach files using employee interface on linux environment " pertained to an older release of SDM 17.1, which has been out of support for some time now. Please verify if you are seeing this issue with attachments ...

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    RE: forms

    By: Felipe V , 4 days ago

    You must go to Administrator tab > Service Desk > Request/inicident/problems > Area Choose one category or create one. On category detail form > General tab > Propriets tab You must add properties values, when you choose ...

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    CASM 17.3.17 - Different search results Knowldge/x ...

    By: Peter Schmidt , 11 days ago
    Posted in: CA Service Management

    Hi, in a CA Service Management environment (17.3 RU17) searching for the word Dienste gives different results if you compare between KnowledgeSearch in SDM-GUI, xFlow-Search and ServicePoint-Search. We get 3 different results. I already tried pdm_k_reindex ...

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    How can I define dropdown field in text_api.cfg file ...

    By: Ankit Kumar , 11 days ago
    Posted in: CA Service Management

    Hi Team, I have set up CA SDM 17.3 on windows server 2016. Mailserver has been configured and incidents and Requests have been creating/updating successfully with Email. I have created a custom dropdown field (zserver_type, SREL to zsp_server_type ...