Clarity Service Management

Welcome to the Service Management Community!

What's New

  • Service Management Community Homepage Redesigned!

    We've redesigned the community homepage to add useful links in an easy-to-digest format: big buttons!

    Please give the links above a try and let us know (via support case) if there's anything else you're looking for and can't find. We want to make sure that our customers are finding the information they need!

Latest Discussions

  • SDM 17.1 but this would apply to any recent release as this is maileater and text_api related. Use Case: Customer is currently sending email to supervisors when approvals are required.  The body of the email have mailto tags to open a new email which ...

  • Hi  Vinod Subburaj It is correct, the tenant appears in the ticket template. But it is not required. I attached screenshot Regates Marco v ------------------------------ ITSM Consultant Dayset ------------------------------

Upcoming Events


Latest Blog Posts

  • In coordination with our services partner Enterprise Studio and ITSM expert Indrajit Banerjee, we are excited to bring you the next blog in our series about implementing service management beyond IT. Stay tuned for additional blogs and supporting webcasts ...

    3 people recommend this.
  • CA Service Management 17.1 Roll-up Patch 4 (17.1.0.4) Released On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing ...

    1 person recommends this.