I've raised this with support and have been advised to put this issue into the ideas forum for comment and development. Essentially the issue is that the new support portal requires you to enter, when creating a new case, a specific drop-down item from the product list entry field and, although it is apparently free format, if an item from the list is NOT chosen the following, misleading, error results...
'We're sorry, this service is temporarily unavailable. Please try again later. If you need to open a case immediately please contact Customer Support.'
I have asked it be made clearer that the error relates to the incorrect selection of an 'invalid' product list for CA Gen to avoid confusion OR to only allow a valid product to be selected but, in addition, have requested the present product list entry field contain more than the 4 CA Gen 'products' currently available:
This does not provide enough granularity for CA Gen and, in fact, misses some products entirely. I am suggesting the current list be at least changed to the following:
HE (would include HE Version control and panel based functionality, batch jobs etc.)
CSE Clients and Servers
Runtime z/OS (Common, MQ, CICS, IMS, etc.)
Web Service Access
Comms Middleware (IP Direct Connect, comms bridge, client manager etc.)
Feel free to add/amend as you see fit but I feel we ought to improve the present CA Gen product list available and ask CA to update a finalised/agreed list in due course.