Enhancement Request – Ticket status attribute - SOI

Idea created by EMS-HCL on Aug 17, 2018
    • Daniel Blanco
    • EMS-HCL
    • vikash.sonar

    CA Servicedesk Ticket number and assignee details can be taken from SOI UI Console.
    But, whether the Ticket status is not available, we need to login or accessing the hyperlink of Ticket-ID to get the status. we need to have Ticket status also in the UI field for faster operation.