NaveenReddy.Mandala

Issues in creating a request in SDM using webservice from PAM

Discussion created by NaveenReddy.Mandala on Feb 13, 2018
Latest reply on Feb 13, 2018 by jmayer

Hello Team,

 

I am trying to create a request in SDM using webservice from PAM but getting below error.

******************************************************************

<soapenv:Fault xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<faultcode>soapenv:Client</faultcode>
<faultstring>Error - invalid parameter</faultstring>
<faultactor/>
<detail>
<ErrorMessage>Error - invalid parameter</ErrorMessage>
<ErrorCode>1000</ErrorCode>
</detail>
</soapenv:Fault>

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Please find the below Inline test used to create a request.

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<impl:createRequest xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<sid>sid__</sid>
<creatorHandle>creatorHandle__</creatorHandle>
<attrVals>
<string>category</string>
<string>pcat:421313</string>
<string>type</string>
<string>R</string>
<string>customer</string>
<string>customer__</string>
<string>priority</string>
<string>priority__</string>
<string>status</string>
<string>status__</string>
<string>summary</string>
<string>summary__</string>
<string>description</string>
<string>description__</string>
<string>log_agent</string>
<string>log_agent__</string>
</attrVals>
<attributes></attributes>
<newRequestHandle></newRequestHandle>
<newRequestNumber></newRequestNumber>
</impl:createRequest>

******************************************************************

Please suggest me to proceed further. Please find the attached screenshot of the Flow.

 

Create Request Flow

 

Screenshot of Inline text.

 

Inline text

 

 

Regards,
Naveen

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