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17.1 Migration Failed, Menu Options Not Available

Question asked by jordanreich on Apr 15, 2018
Latest reply on Apr 18, 2018 by jordanreich

Hey all,

 

Just completed a migration from 17.0 to 17.1. We had some issues during the migration process but were finally able to upgrade all of the components within Service Management.

 

However, we seem to have one particular issue. The menu items that would allow access to some of the new features are missing. For example, License Usage is missing under the System drop-down in the administrative menu.

 

I have verified that this table was created within the MDB. I also grabbed the resource information from our development environment and custom made the license usage menu item. It loads into the page (page has been created), and appears to save data. Which is in turn updated inside of the table within the MDB.

 

But the menu structure itself never got updated. Any ideas why this is the case? And what can be ran again or operation performed to update the menu structure.

 

Appreciate your help/insights.

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