AnsweredAssumed Answered

User account is getting locked in Clarity daily

Question asked by mohzu02 Employee on Feb 27, 2013
Latest reply on Apr 28, 2015 by Sandeep_p
Hi Experts,

Looking for inputs on issue with a User getting locked in Clarity production environment, which is LDAP integrated.
Since integrating with LDAP, the XOG/process user is getting locked automatically everyday around 5PM IST, which stops any processes or XOG’s running under that user.

I have to go into admin side of Clarity and manually set the user as ‘Active’ daily.

The app log is showing

Authentication failed for::CN=P360User1,OU=Role-Based,OU=North
America,DC=ca,DC=com::due to this reason::[LDAP: error code 49 - 80090308:
LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e,

52e appears to be an AD specific error code indicating 'invalid credentials'.

The user exists in both AD and Clarity, and that the credentials exactly match between. And I am able to access clarity with NT credentials, when the user is set to active.

I am using the same user in both production and non-production environments – but this behavior is only seen in the production environment and not the other non-production environments.

Both LDAP jobs are not scheduled in any of the clarity environments.

Thank you in Advance