Jim_Turcotte

Answer Bar  - JIm Turcotte  (SVP Technical Communications)

Discussion created by Jim_Turcotte Employee on May 20, 2013
Latest reply on May 21, 2013 by another_martink
Clarity Community - let me start by introducing myself - Jim Turcotte (SVP Technical Communications). Having spent several years managing CA Support, I watched you struggle to find rapid accurate answers to your problems. Well, the SEARCH IS OVER! At CA, we are overhauling the creation and delivery of technical content. We call this program XINFO! In fact, the 1st XINFO release went GA today with our new "ANSWER BAR". You ask us the question - we find the best possible answer that allows you to take the action you need based on the context of the situation. But we are just getting started! Expect major upgrades in early fall with new improved search engine capability along with many other enhancements!

Also look for CA's new "ANSWER BAR LIVE" where CA experts from support, technical communications and development answer your questions live in one hour sessions!

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