AnsweredAssumed Answered

Service Desk event pass info to PAM

Question asked by hkersting on Sep 12, 2013
Latest reply on Sep 17, 2013 by Tom_Kouhsari
[size=6]I'm trying to create a PAM process that will Monitor event to occur in Service Desk. However since I can't reference events directly from SD, I need to create a separate PAM process to Send Event to trigger the 1st PAM process to continue. Instead of creating a PAM process for every event that I need a trigger, I'd like to create a single dynamic PAM process that can change the parameters for Send Event based on the Service Desk Event details. The only parameter I seem to be able to get in the start of the PAM process is persid from the SD ticket, which is useful but I'd actually rather have the event ID that triggered the PAM process for my Send Event.

Hope this makes sense. Any help would be great, thanks.

CA PAM 4.1 and CA SD 12.7[size]

Outcomes