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ERROR:SRCH-02001: Error while retrieving search contents.

Question asked by CMCN1982 on Sep 18, 2013
Latest reply on Sep 26, 2013 by tanch10

we recently successfully upgraded to v13.1 sp6.

We are getting the error, "ERROR:SRCH-02001: Error while retrieving search contents. Contact your system administrator."

when users try to upload a file to a certain section in Customer Engagement - properties. But this does not happen when adding files to the knowledge store for example.

I am comparing settings to those in our Development environment (where the user CAN add docs) but any help in pointing me to the correct config file would be really appreciated. Thanks.