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How to find agent identifier together with alert name using Alerts Polling

Question asked by cyril.guh on Oct 22, 2013
Latest reply on May 15, 2015 by Hiko_Davis
Hi, Everyone,

I am facing a dilemma when I am trying to use Alerts polling web service to list the alerts that have crossed danger threshold together with agent identifiers.

What I do is making a call to web service getAllAlertsSnapshot to find out the module name and alert name that is in danger state (numeric is 3) ,

Based on the module name and alert name I suppose to use another web service to find the related agent identifier such that I can quickly locate the agent that is having problem.

Unfortunately, API Reference Guide for CA Application Performance Management does not give such a web service. The most close web service is getAlertSnapshot but it requires agent Identifier as input.

Do we have a solution for my problem , or I am using it wrongly?

Thanks for listening.

Cyril

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