Reopening Issues using CA Support Online

Discussion created by william.loikets on Dec 11, 2013

CA Support is committed to continuously improving your experience with CA Support Online, based on your feedback. We are reevaluating our current process for reopening closed cases. Reopening a case is a serious matter for us because it means that our solution failed. Our potential plan is to replace today’s online process to reopen cases with a new feature that directs you to a live CA Support representative when you need to reopen a case.

Please provide your feedback by identifying one of the following choices:

- I agree with this potential change

- I have no preference

- I disagree with this potential change

Thank you for your feedback.