Hallett_German

Top 20 Accessed APM KB Articles and Documents for December 2013

Discussion created by Hallett_German Employee on Jan 4, 2014

APM Top 20 Accessed KB Articles and Documents for December 2013

Documents
1. CA Application Performance Management Release Notes (9.5) (m003701e)
 https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003701e.pdf

2. CA APM 9.1.7 Readme (m003661e)
 https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003661e.pdf

3. CA APM 9.1.6 Readme (Chinese) (m003591t)
 https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003591t.pdf

4. CA Application Performance Management Release Notes (9.1.x) (m003531e)
 https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003531e.pdf

KB Articles
1. Not Seeing Any New Defects or Reports
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596035
Description: Accessing the APM CEM GUI shows no new defects or reports for a certain time period. What should I do?

2. Agents Disconnecting when domainconfig.xml File Pushed in CEM-Introscope Integration ( Legacy KB ID WLY 1662 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC534029
Description: During CEM?Introscope integration, what is causing certain agents to disconnect?

3. An approach to resolve APM CEM - Introscope integration to generate a transaction trace
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC599818
Description: Steps for integrating problem-resolution (transaction trace) APM CEM with Introscope.

4. CEM Installation Problem: **ERROR: AdapterManager: ifup eth1 ( Legacy KB ID WLY 1605 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC533866
Description: How do I fix the CEM installation error: **ERROR: AdapterManager: ifup eth1?

5. How to Instrument WebSphere 6.1 with IBM JDK 1.5 and why this should not be done.
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC594615
Description: How to Instrument WebSphere 6.1 with IBM JDK 1.5 and why you should not be done.

6. How to purge or reduce the size of a Postgresql APM database and optimize CEM data retention
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597519
Description: This document provides some guidelines on how to purge and/or reduce the size of an APM database maintained in Postgresql and includes suggestions for optimizing CEM data retention settings.

7. Is ABA available for APM 9.5.1?
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC602269
Description: This article discusses ABA availability for 9.5.

8. Not seeing any defects or statistics and getting ERROR: relation "ts_defects_20130709" does not exist. What can be done to resolve this?
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596330
Description:
Not seeing any defects or statistics and getting ERROR: relation "ts_defects_20130709" does not exist. What should be done to resolve this? Not seeing any defects or statistics which is impacting incidents and reports. On further investigation, it is determined that hourly aggregation is working as expected, but daily/weekly/monthly aggregation is not working. Various errors are found:

In the Postgres or Oracle Log:
ERROR: relation "ts_defects_20130709" does not exist at character 13
In the TIM Collector Log:
[DefectLoginProcessingPool.Thread4][Manager.com.timestock.tess.services.processors.DefectProcessor] Update failed for biz event 13861 org.postgresql.util.PSQLException: ERROR: relation "ts_defects_20130709" does not exist
What can be done to resolve this?

9. TIM Collection Service cannot connect to TIM getting 403 Forbidden ( Legacy KB ID WLY 2901 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC534255
Description: TIM Collection Service refused to connect to TIM.

10. What is collected by default when using the Collect TIM Logs menu options?
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC600885
Description: This article goes into detail about the TIM logs collected including the previously undocumented stats "directory.

11. "No Network data" message from the TIM ( Legacy KB ID WLY 2482 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC534308
Description: What is causing this "No Network data" message from the TIM?

12. An Introscope Calculator is not summing up metric values correctly when changing resolution to greater than 15 seconds.
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC602376
Description: Introscope calculators are not summing up metric values properly when changing resolution to greater than 15 seconds.

For instance, assume a metric grouping containing 100 metrics with a calculator summing up these metrics values.

The sum of the 15 second calculated metric value is correct, but when increasing the resolution and time range, the calculated metric value is no longer in agreement with the total metrics value.

13. APM 9.5 installer binaries are missing the PowerpackForWebSphere_Agent.jar.
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597677
Description: APM 9.5 installer binaries are missing the PowerpackForWebSphere_Agent.jar.

14. AutoProbe Connector ClassLoader Error ( Legacy KB ID WLY 2225 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC533748
Description: AutoProbe Connector ClassLoader Error

15. Character Support in ProbeBuilder Directive Files ( Legacy KB ID WLY 1777 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC534242
Description: Can I use non-ASCII characters in ProbeBuilder Directive files?

16. How to Configure CA APM to use LDAP Authentication (Introscope and APM CE)
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC595290
Description:
CA APM gives you choices for securing and authorizing access to some or all of the features and domains of the Enterprise Manager and Workstation. Using LDAP, you can authenticate user and group access with CA APM while maintaining user and group authorization in local configuration files.

There are 3 ways to secure CA APM

Local - Users and groups are both authenticated and given authorization via local configuration files maintained on the Enterprise Manager server.

LDAP - Users and groups are authenticated by LDAP directories but authorized by local configuration files maintained on the Enterprise Manager server or CA EEM.

EEM - Users and groups are both authenticated and authorized by a CA EEM (CA Embedded Entitlements Manager) server for CA APM activities.

This article discusses how you can integrate CA APM with your own LDAP directory for authentication to the APM Workstation and Enterprise Manager.

17. Is the Command Line Workstation, CLW, still supported with APM 9.5?
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC600370
Description: Is the Command Line Workstation, CLW, still supported with APM 9.5, or has it been deprecated?

18. Reducing Introscope .NET Agent Overhead ( Legacy KB ID WLY 2116 )
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC533581
Description: How do I reduce the overhead of the .NET Agent?

19. SERVICE PACK::9.1.5
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596131
Description: What is fixed in 9.1.5

20. SERVICE PACK::9.1.6
 https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596132
Description: What is fixed in 9.1.6

Outcomes