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[Clarity Reports] : Error: The viewer was unable to process the request

Question asked by PrabhuRVP on Feb 26, 2014
Latest reply on Mar 27, 2014 by PrabhuRVP

Hi All,

I am getting an error "The viewer was unable to process the request" while exporting the reports from Clarity.

I can able to schedule or run Clarity OOTB reports immediately from Clarity Reports & Jobs page but while trying to export them I am getting the above error  .

When I schedule or run immediately the same reports in InfoView and if I try to export , I can able to export successfully.

We are in Clarity Version V13.1. 

LDAP is configured in both BO and Clarity environments.

Please can you help me in solving the issue. Also help me in understanding the root cause of this error.

Many thanks in advance.