Hallett_German

APM Top 20 Accessed Tech Articles for March 2014

Discussion created by Hallett_German Employee on Apr 4, 2014

APM Top 20 Accessed KB Articles and Documents for March 2014
 

 

Documents


1. CA APM 9.1.7 Readme (m003661e)
https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003661e.pdf
2. CA Application Performance Management 9.5 Release Notes (m003731e)
https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003731e.pdf
3. CA APM 9.1.6 Readme (m003591e)
https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003591e.pdf
4. CA APM Known Issues (m003081e)https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003081e.pdf
5. CA Application Performance Management 9.1 Readme (m003401e)https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003401e.pdf
6. CA Application Performance Management 9.1 Readme (m003261e)https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003261e.pdf
7. CA Application Performance Management 9.5 Release Notes (m003701e)https://support.ca.com/irj/portal/openFilehttps:/support.ca.com/cadocs/1/m003701e.pdf

KB Articles
1. How does APM handle daylight savings time changes?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC601585
Description: How does APM automatically handle daylight savings time changes? Does it have an internal database to know when to switch to and from summer time zones?

2. Important notes for APM 9.5.2 upgrades
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC605685
Description: Here are some tips when upgrading to APM 9.5.2

3. Using Web Start Workstation with Java 7 u51 (Java7u51, Java 1.7.0_51-b13)
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC606706
Description: A Technical Advisory has been issued to address problems starting the APM Web Start Workstation. The Advisory allows users to run the Web Start workstation with Java 7 u45, but does not work with Java 7 u51. This article updates the Advisory to allow users to run the Web Start workstation with the enhanced security present in Java 7 u51 and above by taking the additional step of reducing the Security Level from High to Medium.

4. How to purge or reduce size of APM database in Postgres?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596922
Description: NA

5. Is ABA available for APM 9.5.1?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC602269
Description: This article discusses ABA availability for 9.5.

6. CA APM Technical Advisory: APM/Introscope 9.1.x Agent Transaction Structure Memory Leak
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC588643
Description: CA Technologies has identified a memory leak issue with CA APM/Introscope 9.1.x agents that can have an operational impact for our customers. This technical advisory describes the affected versions and platforms in more detail, and explains the workarounds or remediation actions that are recommended to prevent this issue from impacting your application environments.

7. Exception Error in Weblogic Introscope Agent log: [ERROR] [IntroscopeAgent.Agent] IntervalHeartbeat.execute threw executing: Memory Model Behaviorjava.lang.IndexOutOfBoundsException: Index: 8, Size: 8
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC604887
Description:We have recently installed the Introscope Agent on Weblogic application server.

We are receiving this error in Weblogic Introscope Agent log file.

[ERROR] [IntroscopeAgent.Agent] IntervalHeartbeat.execute threw executing: Memory Model Behavior
java.lang.IndexOutOfBoundsException: Index: 8, Size: 8
at
java.util.concurrent.CopyOnWriteArrayList.rangeCheck(CopyOnWriteArrayList.java:708)
at
java.util.concurrent.CopyOnWriteArrayList.get(CopyOnWriteArrayList.java:328)
at
com.wily.introscope.agent.trace.cas.APureSetTransactionElement.offerChildrenForRead(APureSetTransactionElement.java:153)
at
com.wily.introscope.agent.trace.hc2.WilyTransactionStructure.countElements(WilyTransactionStructure.java:2395)
at
com.wily.introscope.agent.trace.hc2.WilyTransactionStructure.access$300(WilyTransactionStructure.java:109)
at
com.wily.introscope.agent.trace.hc2.WilyTransactionStructure$CountTransactionStructureElementsBehavior.ITimestampedRunnable_execute(WilyTransactionStructure.java:316)
at
com.wily.util.heartbeat.IntervalHeartbeat$BehaviorNode.execute(IntervalHeartbeat.java:972)
at
com.wily.util.heartbeat.IntervalHeartbeat.executeNextBehaviorAndCalculateSleepTime(IntervalHeartbeat.java:491)
at
com.wily.util.heartbeat.IntervalHeartbeat.access$2(IntervalHeartbeat.java:445)
at
com.wily.util.heartbeat.IntervalHeartbeat$HeartbeatRunnable.run(IntervalHeartbeat.java:668)
at
java.lang.Thread.run(Thread.java:595)

How can we correct this problem?

8. Is there a way to change the standard abbreviation of time zones for reports?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC598190
Description: With offices throughout the world, users are likely to run into a situation where the same time zone abbreviation is used in multiple locations.

For example, both China Standard Time and Central Standard Time (when daylight savings is not in effect) use the same abbreviation of CST. Comparing reports from both time zones can be confusing.

9. SERVICE PACK::9.1.5
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596131
Description: What is fixed in 9.1.5

10. The Introscope Workstation Investigator mistakenly shows live data for GMT -4.30 hours and the Introscope Enterprise Manager logs shows incorrect time zone of VET.
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC584843
Description: Some customers running the Introscope Enterprise Manager under a Windows OS have reported a time zone problem where the Introscope Workstation Investigator mistakenly shows data for GMT -4.30 hours and the Introscope Enterprise Manager logs show an incorrect time zone of VET. At the same time the Windows OS is showing the correct local time zone.

11. TIM Collector is running but I am not seeing defects, statistics, Introscope metrics, etc. What shall I do?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC602225
Description: This document explains how to recover from the rare condition where the TIM Collector appears to be up but is really hung

12. Unable to login to APM CE (CEM) with LDAP authentication
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC605761
Description: NA

13. A simple explanation for "Transaction trace component limit"
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597762
Description: In an em.log or similar APM log, what does this mean, in simple terms?

[WARN] [IntroscopeAgent.WilyTransactionStructure]
Transaction trace component limit of 5000 reached, recording of any new components will cease for this transaction.

14. After installing 9.1.6 .NET Agent (64-bit) on 64-bit Windows 2008 R2 the user can see the CA APM PerfMon Collector Agent metrics and logs but not the metrics & logs for the ASP.NET V4 application that is running under IIS.
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597289
Description:

15. An approach to resolve APM CEM - Introscope integration to generate a transaction trace
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC599818
Description: Steps for integrating problem-resolution (transaction trace) APM CEM with Introscope.

16. APM 9.5 installer binaries are missing the PowerpackForWebSphere_Agent.jar.
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597677
Description: APM 9.5 installer binaries are missing the PowerpackForWebSphere_Agent.jar.

17. CA Insight DPM Lite 1.5 (in APM 9.1) vs CA Insight DPM (standalone)
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC596867
Description: NA

18. Does APM 9.1 have support for WebLogic 12 and JBoss 7 using JRE 1.7?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC604362
Description: WebLogic 12 and JBoss 7 are supported on JRE 1.7 by APM 9.1+

19. Explaining and Addressing an Agent Reaching Transaction Trace Component Limit
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC597757
Description: This article will discuss the causes and how to address "[WARN] [IntroscopeAgent.WilyTransactionStructure]Transaction trace component limit of 5000 reached, recording of any new components will cease for this transaction."

20. How do MTP Hardware Filters work?
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC602432
Description: This article supplements the information about MTP Hardware Filters found in the documentation.

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