Action Item

Discussion created by harikumar on May 2, 2014
Latest reply on May 5, 2014 by Chris_Hackett

Hi All,

Here's the situation. In the middle of a workflow process on the incident object, there is an action item being sent to a bunch of users. The action item has 2 options - approve/reject. How to know whether the Action Item is performed by all users(Users in the group).

Also, we are not able to edit the Status of the Action Item (Action Created by a process: manual action).