John_George

Simplify Logging Support Cases Using a Site Profile

Discussion created by John_George Employee on May 2, 2014
Latest reply on May 7, 2014 by Chris_Hackett
Did you know that you can simplify the process of logging a support case with CA Support by using a site profile? When you set up a site profile, you save time because you do not have to provide environment information every time you open a support case.
 
For example, CA Support typically needs to know what product you have, operating system information, and database information. Instead of you having to provide this information every time you log a support case, you can enter it using a site profile and update it when necessary.
 
Watch this video on the CA Clarity PPM Cookbook and learn how to set up a site profile.
 
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