Did you know that you can simplify the process of logging a support case with CA Support by using a site profile? When you set up a site profile, you save time because you do not have to provide environment information every time you open a support case.
For example, CA Support typically needs to know what product you have, operating system information, and database information. Instead of you having to provide this information every time you log a support case, you can enter it using a site profile and update it when necessary.
Watch this video on the CA Clarity PPM Cookbook and learn how to set up a site profile.
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I am in love with this Clarity PPM Cookbook from day one. The PPM articles are so good, relevant, informative and get pushed right into my mobile on-the-go. Its awesome!!! You are all gonna love it i am sure. Try it for yourself:) - Georgy N. Joseph