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Error 401 - Unauthorized error on clicking Project Link in My allocations

Question asked by ram.iyer on May 16, 2014
Latest reply on May 16, 2014 by Dave

Customer is on Clarity 13.1.0 patch 4 with the ebf.

Database is Oracle. This is a load balanced environment with 2 APP Servers.

Client restarted one of the servers to resolve a performance issue and users started facing the 401 Unauthorized error on clicking the Project Link in the My Allocation portlet.

Customer has already tried restarting the other server and he is still seeing the error on both the servers.

Please let me know if anyone of you came across this issue before.Any thoughts around resolving this???