I want measure data about Support Automation (module of service desk) with introscope.
Anybody already measured the Support Automation with introscope?
I don't think that there is an option to measure SA data using Wily introscope. If you would like to run SA reports, then you may use out of the box BOXI reports which is available within CA SDM. There are 12 Support Automation reports available.
You should ask this question over in the Service Desk community to see if they have an integration for that.
Retrieving data ...