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Report processing in Clarity but completed in actuate

Question asked by Itai on Oct 30, 2009
Latest reply on Nov 2, 2009 by sundar
Hi,  sometimes in Clarity, when someone is running a report, once finished, this report is completed in actuate and still processing in Clarity. The user is not receiving notification and still think that the report is processing. We noticed the following error in the actuate log:  ****0000005908*factsrvr.cpp*00113*08000*2009OCT30*11:57:23
 Report Timed out, report id : 828
 Factory runtime was not able to stop processing the job.  Did anyone get this problem in the past?  Best regardsItaï