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Clarity User Accounts are getting locked frequently

Question asked by karen_beaudouin on Mar 16, 2010
Latest reply on Mar 16, 2010 by karen_beaudouin
Hi,  We started to have an issue where few users have started to report that the user logins are getting locked in the first attempt itself. I did check the backend and I cant see anything thats creating the issue. we havent set any user specific rights. the admin setting is 3 attempts.The desktops have SSO installed but users dont use the SSO.Any idea why the accounts are getting locked?  Thinking of doing user level trace but nt sure how far it may help.  Thanks in advance,  Karthik