IT Process Automation

hi there, i need to attach direct link of SDM attachment in my Approval Task IRF.

any one already did the same, please share ur experiance.

Hello Community,

Any help here for akhan.1?
Thanks,

Mary

Hi Akhan,

I don't know if SDM supports a direct link to attachments.  According to the reference guide, the attmnt object has fields that can point you to the location on the SDM server filesystem, but I don't see anything about how it gets served up as a URL.  You can try the SDM forums to see if they can point you in the right direction.

Thanks,

Tom

Thanks Tom for your response. Akib, click here for the CA Service Management community!

Mary

I am also dealing with this. I'm able to generate a list of attachments and get their information regarding them but I do not have the ability to get a URL to those attachments. I very much need the ability to place links to those attachments into my IRF's & associated emails for Supervisory Review. I'll place a question in the CA Service Management Community and reference this question. Hopefully they don't send my back over here

You can generate a link to an attachment in sdm through pam using the following:

first run a soap invoke against SDM. The invoke payload will look like this

<impl:getBopsid xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
  <sid>sid__</sid>
  <contact>contact__</contact>
</impl:getBopsid>

This gets you the BOPSID for the link.

Next you'll want to select the attachments from SDM. This is done via:

This gets you the original file names...

Next you'll run a javascript to treat the two previous calls. It looks like this:

// JavaScript source code
Process.BaseXML = convertXml(applyXPath(Process['SEL_Attmnts'].SoapResponseBody, "//doSelectReturn")).text_;
var xpGetAttribute = function (attrId, xml) {
  var xpath = "//AttrName[text()='" + attrId + "']/following-sibling::AttrValue/text()";
  return applyXPath(xml, xpath);
}
Process.attachments = applyXPath(Process.BaseXML, "//UDSObject", true, true);
//loop the attachments

Process.links = '<ul>';

var bopsid = Process.Invoke_Service_Desk_Web_Servic_1.getBopsidReturn;
var sid = Process.Invoke_Service_Desk_Web_Servic_1.ServiceDeskSessionID;


for (i = 0; i < Process.attachments.length; i++) {
  var attXML = Process.attachments[i];
  var name = xpGetAttribute('attmnt.orig_file_name', attXML);
  var attid = xpGetAttribute('attmnt', attXML);
  var fid = Math.random();
 
  var NX_WEB_CGI_URL = Process.ConfDS.att_NX_WEB_CGI_URL;
  var NX_SERVLET_SERVER_URL = Process.ConfDS.att_NX_SERVLET_SERVER_URL;
  var att_repository_server = Process.ConfDS.att_repository_server;
  var szLink = NX_WEB_CGI_URL+"?OP=LINK_WITH_BOPSID+URL="+NX_SERVLET_SERVER_URL+"/CAisd/UploadServlet?AttmntId="+attid+"%26Bpsid=%25bopsid%26retURL="+NX_WEB_CGI_URL+"?OP=DISPLAY_FORM%2BHTMPL=attmnt_download_done.htmpl%26ServerName="+att_repository_server;
  //Process.links += '<li><a href="'+szLink+'">' + name + '</a></li>';
 
  Process.links += '<li><a href="'+szLink+'">'+ name + '</a></li>';
 
}
Process.links += '</ul>'

Done!